Automotive BDC Service Representative

Mazda & Kia of Fargo•Fargo, ND

About The Position

As a Service BDC Representative you are responsible for making service appointments for customers and is the frontline of communication in a customer’s service experience. A successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are a customer service professional looking to further your career with an established and respected automotive organization then please apply

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Responsibilities

Oversee incoming leads for service department
Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
Maintain high scores for the manufacturer’s customer satisfaction index (CSI)
Direct customers to product information resources, including those available on the internet
Check email frequently and respond to inquiries immediately