Automotive BDC Representative

Las Vegas•Las Vegas, NV

8d•$4,000 - $6,500

About The Position

Friendly Ford - Las Vegas is a leading automotive dealership located in Las Vegas, Nevada. We pride ourselves on delivering top-notch customer service and providing high-quality vehicles to our valued customers. With a dedicated team of professionals, we strive to create an exceptional car-buying experience. Join our team and become a part of our success story. Description of the role: Friendly Ford is seeking a highly driven Client Concierge for the Business Development Center to assist Friendly Ford’s customer portfolio of over 50 years in Auto Alert In addition to receiving fresh leads and inbound phone calls, the ideal candidates for this position need to be friendly, outgoing, motivated, and willing deliver high quality customer service. You will play a vital role in the sales team, assisting with customer inquiries, maintaining client relationships, and driving revenue. You will be responsible for handling customer calls, emails, and online chat inquiries, providing exceptional customer service, and ensuring customer satisfaction throughout the sales process.

Requirements

Inbound and outbound phone call experience preferred but not necessary, auto industry a plus
Appointment setting skills
CRM Skills a plus
Superior communication and customer service skills
Excellent follow up skills
Self-motivator
Bilingual (Spanish) major plus
Must have a clean & valid driver's license
Must be willing to submit to a drug screen prior to employment
Driver's License (Required)
High school or equivalent (Preferred)
Sales Experience: 1 year (Preferred)
Customer Service: 1 year (Preferred)
Automotive Experience (Preferred)

Responsibilities

Responding to customer inquiries via phone calls, emails, and online chat
Assisting clients in making appointments for purchases, test drives, and other sales needs
Making contact with potential and past clients via telephone, email, and text coordinating vehicle replacement efforts across the entire database
Become knowledgeable about the Ford Motor Company portfolio of vehicles and programs
Providing detailed product information and assisting customers in making purchasing decisions
Maintaining regular communication and building strong relationships with customers
Following up on leads and referrals to generate sales opportunities
Coordinating with sales team to ensure smooth customer experience and seamless sales process
Managing and updating customer database
Meeting or exceeding monthly sales targets and goals
Providing excellent customer service and resolving any customer issues or complaints