About the position
As a future leader of Mavis, the Assistant Manager supports the Store Manager to ensure each Mavis retail location operates efficiently, safely and effectively. Using fundamental leadership skills, Assistant Managers are responsible for enforcing established policies, procedures and standards, scheduling mechanics/technicians' work, managing outside orders, ensuring the quality and timely completion of jobs, meeting customer expectations, and the safety of team members. The Service Manager is responsible for assisting customers with tire selections and recommending necessary under-car repair services. In addition, to ensure complete customer satisfaction by delivering timely completion of high-quality vehicle repair and maintenance, Service Managers must direct the workflow of Mechanics, Alignment Technicians and Tire Technicians and stage vehicle repair/maintenance work. While driving the sales initiatives of Mavis, Service Managers must communicate directly with customers, assess customer needs, provide information regarding requested and/or necessary automotive repairs and maintenance, ensure customers are satisfied with their in-store experience and strive to meet customer expectations.
Responsibilities
- Support the Store Manager in operating the retail location efficiently and safely.
- Enforce established policies, procedures, and standards.
- Schedule mechanics/technicians' work.
- Manage outside orders.
- Ensure quality and timely completion of jobs.
- Meet customer expectations and ensure the safety of team members.
- Assist customers with tire selections and recommend necessary under-car repair services.
- Direct the workflow of Mechanics, Alignment Technicians, and Tire Technicians.
- Stage vehicle repair/maintenance work.
- Drive sales initiatives and communicate directly with customers.
- Assess customer needs and provide information regarding automotive repairs and maintenance.
Requirements
- Must be at least 18 years of age.
- Legally authorized to work in the United States.
- 1 year of experience and/or training in automotive parts and/or tire sales.
- 1 year of experience and/or training in automotive repairs/maintenance.
- Any combination of education, training, and experience which demonstrates the ability to perform the duties and responsibilities of the position.
Benefits
- Competitive weekly pay including weekly incentive compensation.
- Good working environment.
- Health, dental, and vision insurance.
- 401(k) retirement savings plan with employer match.
- Paid vacations.
- Paid time off.
- Paid holidays.
- Life insurance.
- On-the-job training.
- Opportunities for career growth and advancement.
