Lia Honda Kingston- Automotive Assistant Service Manager
The Lia Group•Lincoln Park, NY
1d•$85,000 - $130,000
About The Position
Lia Honda Kingston is seeking an experienced, high performing professional to join out growing Fixed Operations teams as Assistant Service Manager/Lead Service Advisor. This role is a leadership-track position to grow our service business, elevate customer experience and drive operational excellence.
Requirements
- Proven experience in automotive service advisor or service department leadership
- Strong operational mindset with ability to manage both people and processes, ability for coaching, training and developing others
- Track record of driving revenue while maintaining high customer satisfaction
- Excellent communication skills and professional presence
- Organized, performance driven, accountable and comfortable working in fact paced, high volume environment
- Must have clean & valid driver's license
Responsibilities
- Lead the service advisor team to deliver exceptional customer experience
- Drive work flow efficiency to maximize technician productivity and shop capacity
- Coach, mentor advisors on sales process, communication and CSI performance
- Assist with daily operations including scheduling, dispatch coordination and repair order management
- Monitor KPIs such as labor rate, hours per PO, maintenance penetration and advisor performance
- Step into managerial responsibilities if needed
- Any other duties assigned by manager
Benefits
- Medical, Dental and Vision
- 401K Plan with Employer Match
- Paid Time Off
- Paid Weekly
- An employer funded Life Insurance Plan
- Discounts on services and parts
- Employee vehicle purchase plans
- Company provided uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
