Automotive Assistant Service Manager

Lamborghini / Bentley / Bugatti / Maserati / Alfa Romeo • Chicago, IL

403d • $120,000 - $150,000

About The Position

The Assistant Service Manager plays a crucial role in overseeing the service department operations at a luxury automotive dealership, specifically for brands like Lamborghini, Bentley, Bugatti, Maserati, and Alfa Romeo. This position requires a blend of technical knowledge, customer service skills, and management capabilities to ensure high-quality service delivery and customer satisfaction.

Requirements

• At least 5 years of senior-level dealership experience.
• Strong organizational skills and ability to multi-task.
• Mechanical knowledge relevant to automotive service.
• Experience in service writing and auto estimating.
• Proven track record with Customer Satisfaction Index (C.S.I.).

Responsibilities

• Ensure comprehensive pre-delivery check of customer vehicles, ensuring cleanliness and completion of all identified services/repairs.
• Look up labor times and invoice work orders accurately.
• Advise customers on necessary and suggested services based on their vehicle's needs.
• Enter itemized estimates on service orders and explain them to customers for clarity.
• Determine the progress of repair/service orders and keep customers informed accordingly.
• Audit all service invoices to ensure correct time punches and labor times are applied.
• Assist in the stocking process and check accessories on new vehicles.
• Review results of customer satisfaction surveys with the Service Director.
• Sign off on vehicles after the inspection process is completed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed