Automotive Assistant Manager

Grease Monkey Pendleton•Pendleton, SC

8d•$50,000 - $70,000

About The Position

The Assistant Manager is responsible for performing all Center Manager function in the Manager’s absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Requirements

Business Management
Employee Relations
Customer Service
Intermediate Computing skills
Excellent Leadership and management skills
Ability to succeed in a fast paced work enviroment
Previous experience managing a retail automotive center or equivalent related business required
Knowledge and ability to work on automotive braking systems, maintenance requirements, tire mounting, electrical systems (starter & alternator) & various other systems
Organized and detail oriented
Ability and licensed to operate motor vehicles
Ability to properly use mechanical hand tools

Responsibilities

Welcome customers immediately in a professional manner.
Explain Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Assist with hiring new employees as needed
Evaluate employee performance on a regular basis
Resolve employee complaints
Administer employee discipline as required
Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor
Ensure accurate time-clock use
Maintain accurate and complete employee files
Ensure proper execution of all activities in the service bays
Print and monitor daily, weekly, and monthly sales and inventory reports
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance)
Make daily bank deposit(s)
Perform daily close-out procedure
Prepare weekly and monthly paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Perform maintenance and vehicle repairs as required
Diagnose and troubleshoot basic automotive systems
Ability to perform oil changes, brake replacements, tire replacements, light repair work
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)