Automotive Assistant Manager

Grease Monkey•Round Lake Beach, IL

6d•$18 - $19

About The Position

The Assistant Manager is responsible for performing all Center Manager function in the Manager’s absence and generally acting as “second-in-command” at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Requirements

Business Management
Employee Relations
Customer Service
Intermediate Computing skills
Basic literacy (ready, writing, math skills)
Verbal communication skills
Ability and licensed to operate motor vehicles
Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required

Responsibilities

Welcome customers immediately in a professional manner.
Present requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present the Service Review to the customer with air filter, cabin air filter, Wiper Blades, etc, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Program thoroughly with customers at check-out, explain services performed.
Remind departing customers to submit a Good Google Review.
Resolve customer complaints and damage claims.
Evaluate employee performance on a regular basis
Resolve employee complaints
Administer employee discipline as required
Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor
Ensure accurate time-clock use
Maintain accurate and complete employee files
Ensure proper execution of all activities in the service bays
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance)
Perform daily close-out procedure
Prepare daily paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Solicit fleet accounts
Plan and execute local center marketing functions
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)