Automotive Assistant Facility Manager

AAA-The Auto Club Group

2d•$50,000

About The Position

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care. Now you know about us, but who are you? You have drive, passion and are a natural leader. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more. We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team! A day-in-the-life of an Assistant Facility Manager: The Assistant Facility Manager works in unison with the Facility Manager to lead and manage overall operational, budgetary and financial responsibilities and activities of the Car Care location (i.e. payroll, expense control, shop efficiencies). Provides leadership, coaching and direction to employees while driving facility performance and customer satisfaction to the highest level. In this role, Assistant Facility Managers will also have the opportunity to: Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators Monitor and maintain company inventory standards Optimize staff performance by providing continuous training, coaching, feedback and recognition Lead team members to meet expectations of productivity, quality, and customer service standards In partnership with the Facility Manager, weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income Work with the Facility Manager to document performance issues in accordance with company policies and procedures Maintain the highest level of customer service scores by immediately handling customer complaints and focusing on solutions to assist members/customers Proactively handles member/customer needs across all business lines; introduces members to other departments Champions safety with the Facility Manager to ensure Car Care branch is within compliance of established safety guidelines Work with the Facility Manager to conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement. Actively looks for member/customer needs across all business lines; introduces members to other departments Champions safety and ensures Car Care branch is within compliance of established safety guidelines Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement. Supervisory responsibilities include: Supervises all Car Care Service Advisor(s) and General Service Technician(s) at assigned facility Responsible, in partnership with the Facility Manager, for the overall success of the business regarding but not limited to: customer satisfaction, team member satisfaction, team member productivity, maintain/grow volume, revenue results, gross profit expectations, net income expectations

Requirements

Have a High School diploma, GED or Technical school certification
Possess a valid driver’s license
Customer service and sales experience.
1 or more years working with auto / truck systems and technical resources
Knowledge & Skills:
Demonstrates a results focused bias for action
Analyzes financial information to evaluate strategic opportunities and options
Manages effective teams and partnerships
Works well with individuals and groups to achieve common goals
Offers objective review of facts and options to make logical business decisions; forward thinking with organizational goals in mind
Keenness and quickness in understanding business risks and opportunities
Achieves goals through effective and appropriate interaction with leaders, peers, employees, partners, and contacts
Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations

Nice To Haves

Bachelor’s degree

Responsibilities

Lead and assist in the customer service and sales process including but not limited to: customer service, sales, writing and updating repair orders, digital vehicle inspections
Review financial and sales performance reports and profit/loss statements; implement actionable solutions in order to obtain performance results within key performance indicators
Monitor and maintain company inventory standards
Optimize staff performance by providing continuous training, coaching, feedback and recognition
Lead team members to meet expectations of productivity, quality, and customer service standards
In partnership with the Facility Manager, weekly coaching and documentation on key metrics to increase and/or maintain location expectations in employee productivity, volume, revenue, gross profit, and net income
Work with the Facility Manager to document performance issues in accordance with company policies and procedures
Maintain the highest level of customer service scores by immediately handling customer complaints and focusing on solutions to assist members/customers
Proactively handles member/customer needs across all business lines; introduces members to other departments
Champions safety with the Facility Manager to ensure Car Care branch is within compliance of established safety guidelines
Work with the Facility Manager to conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement.
Actively looks for member/customer needs across all business lines; introduces members to other departments
Champions safety and ensures Car Care branch is within compliance of established safety guidelines
Conduct investigations for safety incidents; identify with Safety Manager opportunities for correction or improvement
Supervises all Car Care Service Advisor(s) and General Service Technician(s) at assigned facility
Responsible, in partnership with the Facility Manager, for the overall success of the business regarding but not limited to: customer satisfaction, team member satisfaction, team member productivity, maintain/grow volume, revenue results, gross profit expectations, net income expectations

Benefits

Excellent medical, dental, vision and prescription
Free AAA membership
Free uniforms and shoes
Up to 3 weeks of vacation in your first year
11 paid holidays
We offer profit sharing, and 401k with matching contributions.
Automatic 4% 401K employer contribution
Additional 401K match of 50% up to 6% contribution (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
Competitive pay range starting at $50,000.00 (rate based on experience: salary + monthly bonus eligibility + annual bonus eligibility)
Monthly incentive opportunity: gross-profit based
Annual incentive opportunity
Certification bonus opportunity
Closed Sundays
Shorter workdays than competitors (we close at 6pm)
Weekdays, hours are 7:30am-6pm
Saturday, hours are 8am to 4pm
Closed major holidays