Automotive Assistant BDC Manager
About The Position
The Assistant BDC Manager plays a key role in managing the dealership’s online sales process, customer communications, and digital lead management. This position ensures all internet leads are handled promptly, professionally, and in a way that maximizes conversion opportunities while maintaining a strong customer experience. Manage and respond to all internet sales leads from the dealership’s website, third-party platforms, and social media channels. Ensure timely follow-up on all leads using CRM tools and dealership communication systems. Track and report lead response times, follow-up effectiveness, and conversion rates. Communicate effectively with prospective customers via email, text, and phone to identify needs and match them with appropriate vehicle options. Schedule showroom appointments and coordinate with the sales team to ensure a seamless handoff and customer experience. Maintain a high level of professionalism and customer service throughout the online sales process. Support customer retention efforts through follow-up, satisfaction surveys, and post-sale communication.
Responsibilities
- Manage and respond to all internet sales leads from the dealership’s website, third-party platforms, and social media channels.
- Ensure timely follow-up on all leads using CRM tools and dealership communication systems.
- Track and report lead response times, follow-up effectiveness, and conversion rates.
- Communicate effectively with prospective customers via email, text, and phone to identify needs and match them with appropriate vehicle options.
- Schedule showroom appointments and coordinate with the sales team to ensure a seamless handoff and customer experience.
- Maintain a high level of professionalism and customer service throughout the online sales process.
- Support customer retention efforts through follow-up, satisfaction surveys, and post-sale communication.
Benefits
- Flexible scheduling options
- Paid time off
- Competitive benefits package (to include medical, dental, vision, disability, life insurance)
- Competitive pay plans
- Immediate on-the-job training with department leads
- Family oriented company, always closed on Sundays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
