Automobile Dealership Business Development Agent (BDC)
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About The Position
The BDC Customer Care Specialist at Audi New Rochelle plays a crucial role in the dealership's operations by managing all incoming internet and website inquiries. This position is designed for individuals who are passionate about customer service and have a knack for sales. The primary responsibility of the BDC Customer Care Specialist is to act as the first point of contact for customers, ensuring that their inquiries are handled promptly and professionally. This includes searching for potential sales leads, booking appointments for showroom visits, and providing initial product information to prospective customers. Audi New Rochelle has been a family-owned business serving the tri-state area for over 40 years, and we pride ourselves on creating a supportive culture for our employees while delivering exceptional customer experiences. The BDC Customer Care Specialist will be expected to follow up with leads and inquiries, maintaining strong relationships with customers by focusing on their needs and providing outstanding service. In addition to customer interaction, the role involves utilizing and updating the dealership's CRM tracking system daily, tracking and confirming all appointments, and actively promoting the dealership's products, services, and special offers to attract new customers. Collaboration with the sales team is essential to develop effective sales strategies and plans, and maintaining detailed records of sales activities and customer interactions is a key part of the job.
