Automation Specialist

IRCO-posted 7 days ago

Full-time • Entry Level

Hybrid • Portland, OR

251-500 employees

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The Automation Specialist supports ILB operations by analyzing manual workflows and designing automated solutions that reduce errors, save staff time, and improve data accuracy across our systems. This position builds and maintains tools such as Excel macros, database queries, and workflow automations, collaborates with program staff to understand their needs, and provides training and documentation so teams can confidently use and sustain new processes.

Analyze ILB workflows and identify manual, repetitive, or error-prone tasks that can be improved through automation.
Design, build, and maintain automated tools (e.g., Excel/VBA macros, templates, Power Automate flows, scripts) to support invoicing, reporting, and data management.
Create and maintain standardized reports and dashboards to help staff and leadership track key ILB metrics (e.g., appointments, revenue, customers, interpreters).
Test, troubleshoot, and refine automations to ensure data accuracy, reliability, and alignment with ILB policies and contract requirements.
Document processes, workflows, and automation tools in clear, step-by-step instructions that others can follow.
Train and support ILB staff in using new tools and workflows, providing ongoing technical assistance as needed.
Collaborate with ILB leadership, Finance, IT, and other teams to prioritize automation projects and ensure systems remain secure and compliant.
Monitor data quality in ILB systems and perform regular cleanup or updates using automated methods where possible.
Assist with special projects, pilots, and new initiatives that involve data, reporting, or system changes.
Support preparation for audits and monitoring by pulling automated reports and organizing documentation.
Help maintain shared file structures, templates, and data dictionaries for ILB systems.
Provide basic technical support to staff on tools related to automation (e.g., Excel, Power Automate, databases).
Participate in team meetings, training, and workgroups to share updates and gather feedback on automation needs.
Perform other duties as assigned to support ILB operations.

Bachelor’s degree in business, information systems, computer science, or related field; or equivalent combination of training and relevant experience.
Experience working with data, reporting, or process improvement in an office, nonprofit, or similar environment.
Experience creating or maintaining automated workflows (e.g., Excel macros, Power Automate, scripts) to support data entry, invoicing, or reporting.
Strong attention to detail and ability to check work for accuracy and consistency.
Ability to analyze processes, document steps, and translate staff needs into practical automation solutions.

Bachelor’s degree in business, information systems, computer science, or related field.
Advanced Excel/VBA skills and experience with other automation tools (e.g., Power Automate, Power Query, RPA platforms, or scripting languages like Python/JavaScript).
Experience working with databases (e.g., SQL, Access) and system integrations (APIs, data imports/exports).
Familiarity with ILB, interpretation/translation services, or language access work.
Experience supporting invoicing, billing, or contract reporting processes.
Knowledge of data security, confidentiality, and compliance best practices (e.g., HIPAA, FERPA, or similar).
Experience providing staff training, user guides, or technical documentation for new tools or workflows.

Many flexible working arrangements and schedule
Amazing opportunity to work with people who come from all over the world
Work that helps your community
3 to 6 weeks of PTO per year
401k match of over 100% on first 5%, immediate vesting
3% match for student loans or college savings
12 Paid Holidays and 1 Floating Holiday
Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
Employer Paid Life, Short term, and Long-term Disability Insurance
Flexible spending accounts

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