Automation Service Lead

BlueSkye•Canton, MS

3d•Onsite

About The Position

The BlueSkye Service Team is a newly formed division for 2026, dedicated to ensuring the long-term reliability and peak performance of our automated solutions. While our engineering teams design the future, the Service Team keeps it running. We value "boots-on-the-ground" individuals who are passionate about mechanical uptime, rapid response, and building trust through face-to-face customer interaction. As an Automation Technician, you are the primary technical face of BlueSkye. You are responsible for the hands-on maintenance, troubleshooting, and repair of robotics and automation equipment at customer sites. This role requires a high degree of urgency, a "service-first" mindset, and the ability to travel at a moment’s notice to resolve critical system issues. Success in this role is defined by system uptime, meticulous service records in ServiceMax, and high customer satisfaction. This is a hands-on technical role focused on maintenance and support; it does not involve design or programming responsibilities.

Requirements

2+ years of hands-on experience in field service, industrial maintenance, or electromechanical repair.
Industry Knowledge: Practical experience with material handling automation (e.g., AMRs, AS/RS, conveyors, sortation, or cobots).
Proficient in reading electrical schematics, using multi-meters, and performing mechanical teardowns.
Proficiency in ServiceMax for work order management is highly preferred.
Must be willing and able to travel 75%–100% of the time, often with very short notice.
Exceptional customer service skills; able to remain calm and professional in high-pressure "system down" environments.
Advanced Microsoft Office skills (PowerPoint, Word, Outlook, etc.).
Intermediate skills in Microsoft Excel (knowledge of formulas and data analysis).
Intermediate skills with team productivity tools (SharePoint, Smartsheet, etc.).
High level of motivation, self-starter, excellent at follow-up, team-player with ability to work with front line employees, middle management, and executives to deliver within defined timelines
Ability to succeed in a fast-paced, dynamic, and high growth technology environment
Responsive: Understands that “time is money” for our customers and acts with extreme urgency
Entrepreneurial: If the right process or tool is not available, raise your hand and provide recommendations for a solution
Accountable: Does what they say. Honors commitments. Takes action. Follows through.
Detail Oriented: Gets the details right in all work products and communications
Positive & Engaged: Brings a positive attitude to work. Understands that employees succeed together
Principled: Does the right thing. Remains honest and provides constructive feedback
Adaptable: Improve always. Seeks to continuously improve the business, the team, and themselves
Strong communication skills (written, verbal, presentation).
Able to communicate understanding and empathy when dealing with customers.

Nice To Haves

Familiarity with Geek+ and VisionNav Product Suite

Responsibilities

Maintenance & Repair: Perform hands-on preventative maintenance and emergency repairs on robotics, AGVs, AS/RS, and AMRs.
Documentation: Maintain 100% accuracy in ServiceMax. Ensure every work order is detailed, parts are tracked, and service reports are completed before leaving the site.
Rapid Response: Remain "mission-ready" to travel on short notice to address customer "system down" situations. Responsiveness is our competitive advantage.
Troubleshooting: Diagnose hardware, electrical, and mechanical failures. Interface with internal engineering when escalation is required.
Customer Interface: Act as the primary point of contact on-site. Provide clear updates to customer facility managers and operators regarding system status and estimated time of repair.
Quality & Safety: Ensure all work is performed to BlueSkye’s rigorous safety standards. Maintain a clean and organized work environment within customer facilities.
Physically execute mechanical and electrical repairs on complex automated systems.
Provide "eyes and ears" on the ground, reporting recurring site issues back to the Service and Engineering teams.
Own the service outcome from the moment a Work Order is assigned until the customer signs off on the resolution.
Work alongside third-party contractors and vendors on-site to ensure they meet BlueSkye’s service standards.
Manage on-site spare parts inventory and tools required for service calls.
Other duties as assigned