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As an Automation Service Engineer, you are part of a dynamic team that supports our two sites (Redwood City & Palo Alto) and works on a variety of laboratory equipment including liquid handlers & sequencers and is responsible for installations, maintenance & repairs etc. Perform equipment installations, maintenance, repairs, and qualifications to ensure the highest level of instrument reliability and up-time. Monitor instrument metrics and advocate serviceability within cross-functional teams. Responsible for instrument up-time and ensuring that service documentation meets Guardant Heath's quality management system. Evaluate equipment performance trends to propose long-term solutions as needed. Ability to quickly learn new technologies and disseminate information by developing SOPs, checklists, and service bulletins. Contribute to the management of a maintenance and calibration system. Help end-users troubleshoot issues. Provide service and support during normal business hours, as well as after hours and on weekends as needed. Effectively communicate with third party service providers.
