About the position
As an Automation Service Engineer, you are part of a dynamic team that supports our two sites (Redwood City & Palo Alto) and works on a variety of laboratory equipment including liquid handlers & sequencers and is responsible for installations, maintenance & repairs etc. Perform equipment installations, maintenance, repairs, and qualifications to ensure the highest level of instrument reliability and up-time. Monitor instrument metrics and advocate serviceability within cross-functional teams. Responsible for instrument up-time and ensuring that service documentation meets Guardant Heath's quality management system. Evaluate equipment performance trends to propose long-term solutions as needed. Ability to quickly learn new technologies and disseminate information by developing SOPs, checklists, and service bulletins. Contribute to the management of a maintenance and calibration system. Help end-users troubleshoot issues. Provide service and support during normal business hours, as well as after hours and on weekends as needed. Effectively communicate with third party service providers.
Responsibilities
- Perform equipment installations, maintenance, repairs, and qualifications.
- Monitor instrument metrics and advocate serviceability within cross-functional teams.
- Ensure instrument up-time and that service documentation meets quality management system.
- Evaluate equipment performance trends to propose long-term solutions.
- Develop SOPs, checklists, and service bulletins.
- Contribute to the management of a maintenance and calibration system.
- Help end-users troubleshoot issues.
- Provide service and support during normal business hours, as well as after hours and on weekends.
- Effectively communicate with third party service providers.
Requirements
- A BS degree in an engineering or scientific discipline.
- Minimum of 2+ years of related industry experience.
- Minimum of 2 years service engineering or instrumentation and equipment support.
- Proficient in providing service support for Hamilton Robotic liquid handlers.
- Experience providing service support for Qiagen QiaSymphony, Agilent TapeStation, Illumina Sequencers, and various other laboratory instrumentation.
- Experience authoring and executing PM, IQ, OQ, repair, and other service related documentation.
- Familiarity with developing and executing training programs and providing knowledge-transfer to other engineers and lab personnel.
- Experience working within a CLIA and GMP regulated environment.
- Experience standardizing processes for scalability and sustainability.
- Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines.
- Experience utilizing Lean Manufacturing and Six Sigma methodologies.
Nice-to-haves
- Liquid Handler programming experience.
Benefits
- Base salary range of $104,000 to $143,000.
- Reasonable accommodations for candidates with disabilities.
- Equal Opportunity Employer.
