Automation Resource Planner

Novaspect Inc•Schaumburg, IL

4d•$85,000 - $105,000

About The Position

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Automation Resource Planner to join our team. Automation Resource Planner Essential Duties and Responsibilities: Coordinate with Regional Service Manager and Service Coordinator teams to actively manage Field Service Engineer team schedule including resource allocation and assignment Partner with Regional Service Managers to ensure assignments are assigned equitably and stretch assignments are provided Partner Field Service Engineering resources on field assignments with our less experienced Engineering resources as training opportunities Assign workload across multiple teams while maintaining our On-Time Delivery Service Level Communicate with customers, Service Coordinators and Project Managers to confirm assigned -engineering resource and tentative schedule/plan Maintain accuracy of field service engagement calendar Support Quality Assessment on schedules Ensure consistency of the service engagement and trip report delivery Keeping stakeholders & management informed of engagement timelines and deadlines. Monitor Service Report and ensure completeness including electronic copy of customer signature Track and report on Field Service Engineer utilization KPI and balance Team utilization Ability to prioritize engagements based on input from peers and customers Develop and improve processes, as required, to support creation of an accurate Master Schedule, including capacity and demand planning Requirements Automation Resource Planner Education and/or Experience: Bachelors or Associate degree preferred Minimum 5 years of experience with high volume scheduling/project management administration Experience in Microsoft Office and Salesforce CRM preferred experience in structure of a maintenance/services organization with implementation of maintenance/services planning tools Professional certifications from recognized organizations such as the American Institute of Certified Planners (AICP) preferred Automation Resource Planner Additional Requirements: Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities Demonstrated ability to effectively communicated with a range of customers at varying levels of technical expertise Ability to work with diverse teams and skill sets to achieve greater levels of efficiency Excellent team player who demonstrates leadership abilities Ability to create and drive process improvement and influence teams to adopt new practices Ability to work with and inspire others Highly organized and able to manage multiple engagements at once Capacity to participate in a dynamic, technical and customer oriented culture Desire for continual training and education Travel to customer facilities as needed Excellent written and verbal communication skills Automation Resource Planner Physical Requirements: Ability to work extended hours on a computer Automation Resource Planner Pay: Salary Range: $85,000 - $105,000 Potential Bonus: 5% The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position. Automation Resource Planner Benefits: Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including: Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, & Safety Time (PSST) 401K with 6% company match Employee Stock Ownership Plan (ESOP) Excellent health & wellness benefits Student debt & tuition reimbursement Referral bonus Automation Resource Planner Location: Based out of our Chanhassen, MN or Schaumburg, IL Who We Are: Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent and ensure we are delivering local services with proven technologies.

Requirements

Bachelors or Associate degree preferred
Minimum 5 years of experience with high volume scheduling/project management administration
Experience in Microsoft Office and Salesforce CRM preferred
experience in structure of a maintenance/services organization with implementation of maintenance/services planning tools
Ability to effectively and professionally work under pressure, in a team-oriented environment, with frequent changes in deadlines and priorities
Demonstrated ability to effectively communicated with a range of customers at varying levels of technical expertise
Ability to work with diverse teams and skill sets to achieve greater levels of efficiency
Excellent team player who demonstrates leadership abilities
Ability to create and drive process improvement and influence teams to adopt new practices
Ability to work with and inspire others
Highly organized and able to manage multiple engagements at once
Capacity to participate in a dynamic, technical and customer oriented culture
Desire for continual training and education
Travel to customer facilities as needed
Excellent written and verbal communication skills
Ability to work extended hours on a computer

Nice To Haves

Professional certifications from recognized organizations such as the American Institute of Certified Planners (AICP) preferred

Responsibilities

Coordinate with Regional Service Manager and Service Coordinator teams to actively manage Field Service Engineer team schedule including resource allocation and assignment
Partner with Regional Service Managers to ensure assignments are assigned equitably and stretch assignments are provided
Partner Field Service Engineering resources on field assignments with our less experienced Engineering resources as training opportunities
Assign workload across multiple teams while maintaining our On-Time Delivery Service Level
Communicate with customers, Service Coordinators and Project Managers to confirm assigned -engineering resource and tentative schedule/plan
Maintain accuracy of field service engagement calendar
Support Quality Assessment on schedules
Ensure consistency of the service engagement and trip report delivery
Keeping stakeholders & management informed of engagement timelines and deadlines.
Monitor Service Report and ensure completeness including electronic copy of customer signature
Track and report on Field Service Engineer utilization KPI and balance Team utilization
Ability to prioritize engagements based on input from peers and customers
Develop and improve processes, as required, to support creation of an accurate Master Schedule, including capacity and demand planning

Benefits

Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Personal, Sick, & Safety Time (PSST)
401K with 6% company match
Employee Stock Ownership Plan (ESOP)
Excellent health & wellness benefits
Student debt & tuition reimbursement
Referral bonus

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume