AUTOMATION OPERATIONS SPECIALIST

DCG ONE•Upper Marlboro, MD

10d•$65,000 - $75,000

About The Position

The Automation Operations Specialist is responsible for the daily operations, maintenance, and continuous improvement of client storefronts, order automation processes, and fulfillment systems. This role serves as a key bridge between clients and cross-functional teams, ensuring accurate data flow and efficient order processing. In this role, you’ll manage automation workflows, storefront configurations, and order and inventory coordination while supporting reporting, billing, and system enhancements. This role requires strong independent judgment to prioritize work, solve problems, and drive solutions across teams. If you’re motivated to solve complex challenges and build better processes, apply today!

Requirements

2-4 years’ experience supporting client-facing operational roles involving storefronts, order management, fulfillment, or e-commerce systems.
Strong Organizational Skills
Initiative and Independence
Self-Motivation
Customer/Client Focus
Attention to Detail
Time management
Written and Oral Communication Skills
Presentation Skills
Ability to Motivate and Influence
Problem Solving/Analytical Skills
Technical Skills
Results Driven
Multi-Tasking and Prioritizing Skills
Collaboration and Teamwork
Flexibility & Adaptability
Prolonged sitting and extensive data entry and typing
Minimal lifting of office equipment and supplies
May be required to frequently lift up to 10 lbs
Hand dexterity and strength
Flexibility in work hours may be required

Nice To Haves

Experience with billing processes, reporting, and reconciliation is preferred.
Experience with automation, workflow tools, or systems integration is preferred.
May be required to complete and pass Public Trust Security Clearance.

Responsibilities

Support, monitor, and troubleshoot automation workflows that move data and orders between storefronts, order management, and fulfillment systems; escalate complex issues as needed.
Collaborate with systems and automation leads to build, refine, and enhance automation processes and new automation initiatives.
Own the daily operation, maintenance, and configuration of client storefronts, including active, low-usage, and archived sites.
Configure, update, and maintain storefront products, users, inventory, pricing, and features to ensure accurate ordering, previewing, routing, and fulfillment.
Serve as the primary operational point of contact for client inquiries related to storefronts, special orders, inventory, fulfillment requirements, and automation-supported ordering.
Address client issues and participate in client scoping discussions that require customized solutions, non-standard workflows, or storefront and automation expertise.
Collaborate with Sales, Account Management, Fulfillment, Receiving, Shipping, Development, and Digital Printing to support client-specific solutions and ensure orders are accurately routed, produced, and delivered.
Identify gaps in processes, documentation, or system behavior and proactively recommend improvements.
Support project-based initiatives, including storefront upgrades, feature implementations, and automation expansion.
Participate in ongoing training and skill development related to storefront platforms, systems, and automation tools.