Automation Informatics Consultant - Sunnyvale, CA

Siemens Healthineers

2d•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. This is a role well suited to an ambitious professional, looking for the next step in their career. As an Automation Informatics Consultant, you will be responsible for: Serving as a dedicated resource for a specific MegaLab customer, supporting Siemens automation and middleware solutions Providing onsite system configuration support including pre-installation, installation, training, troubleshooting, and post-implementation activities Supporting multiple operational shifts, including participation in on-call rotations Working closely with on-site Siemens Healthineers management and first, second, and third-shift personnel Responding to complex system issues requiring onsite presence and advanced troubleshooting Participating in planning activities for new installations, system expansions, and workflow design Providing training to customer laboratory personnel on system operation, workflow, and configuration Interacting routinely with Laboratory Managers, Supervisors, IT Administrators, LIS vendors, and 3rd-party middleware partners Responsibilities include: Assisting in meeting business objectives Supporting pre-installation and installation activities Understanding hospital enterprise IT and security environments Managing LIS interface communication and connectivity requirements Supporting customer-specific workflow configuration decisions Performing software installation, network setup, and application configuration Conducting verification and acceptance testing Delivering onsite and remote post-implementation support Following the Siemens Diagnostics escalation process Executing software upgrades and updates Participating in customer and internal meetings or conference calls Adhering to Siemens quality and regulatory policies Independently troubleshooting and resolving software malfunctions Responding positively to challenges with minimal assistance Seeking guidance from appropriate personnel when needed Adapting quickly and effectively to change Building a support network within Siemens to achieve results This position may suit you best if you are familiar with what is below, and would like to develop your career with Siemens Healthineers: Computer Hardware: Physical ports (Serial, USB, RJ-X, VGA/DisplayPort/HDMI, SATA, IDE) Serial-to-USB converters, memory, NICs, hard drives, optical drives Printer installation and UPS configuration Computer Software: BIOS/UEFI Logical ports (Well Known, Registered, Dynamic/Private, COM) Client OS vs. Server OS Workgroups vs. Domains NIC, web browser, and RAID configuration Backup and recovery Windows Operating Systems (Updated): Windows 10, Windows 11 Windows Server 2016, 2019, 2022 Name resolution, Local Users/Groups, Administrative Tools, Troubleshooting utilities Networking: Physical networking concepts: MAC addressing, LAN/WAN, switching, Internet access technologies Logical networking concepts: IP addressing, VLANs, routing, packets, subnets Network infrastructure: DNS, DHCP, proxy servers Remote Access: RDP, SSH, VNC, VPN Security Concepts: Encryption, authentication, certificates HIPAA, HITECH Firewalls, DMZ, HTTPS General Skills: Strong understanding of OSI and TCP/IP networking models Effective communication with both technical and non-technical audiences Strong problem-solving and prioritization skills Ability to perform in a large corporate environment and remain composed under pressure Adaptability in fast-changing environments

Requirements

BS in Computing, Information Technology, Engineering, or related experience
Experience in Healthcare IT, security, and data privacy
Strong understanding of OSI and TCP/IP networking models
Effective communication with both technical and non-technical audiences
Strong problem-solving and prioritization skills
Ability to perform in a large corporate environment and remain composed under pressure
Adaptability in fast-changing environments

Nice To Haves

Industry certifications: A+, Network+, Security+, MCP, Healthcare IT Technician (or ability to obtain within six months)
Cloud technologies (SaaS, DaaS, IaaS) and virtualization
Project management and financial analysis skills (ROI, NPV)
MT or MLT laboratory experience or healthcare training experience
MySQL and Linux
Bridging, encapsulation, VPN, ARP
Network Packet Analysis (Wireshark)