Automation Engineer - DevOps (WebEx)

Cisco Systems-posted 2 months ago
RTP, NC
5,001-10,000 employees
Professional, Scientific, and Technical Services
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We are seeking a highly motivated and technically proficient Automation Engineer to drive innovation and reliability across our Dedicated Instance platform. In this role, you will design and implement automation solutions that streamline operations, increase observability, and accelerate the delivery of reliable, scalable collaboration services to our enterprise customers. You will collaborate with cross-functional teams and apply modern DevOps principles to improve deployment efficiency, system visibility, and incident response across the Cisco Dedicated Instance environment.

  • Develop Ansible playbooks to automate the configuration and management of Cisco collaboration infrastructure.
  • Design, configure, and maintain Grafana dashboards for real-time infrastructure, application, and business metric visualization.
  • Create and tune alerting rules to proactively detect performance degradation and operational anomalies.
  • Build advanced Splunk queries, dashboards, and reports to support incident detection and operational troubleshooting.
  • Build, deploy, and manage containerized applications using Docker and maintain orchestration via Kubernetes manifests.
  • Develop and manage CI/CD pipelines to automate build, test, and deployment processes using tools such as Jenkins, GitLab CI, or GitHub Actions.
  • Implement infrastructure as code (IaC) best practices, driving automation, testing, and continuous delivery throughout the engineering lifecycle.
  • Partner with engineers, SREs, and product teams to integrate automation into all phases of the Dedicated Instance service lifecycle.
  • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
  • Hands-on experience in automation, DevOps, or infrastructure engineering roles.
  • Strong proficiency with Ansible, Grafana, Splunk, Docker, Kubernetes, and CI/CD pipelines.
  • Demonstrated ability to develop scalable automation and monitoring solutions in enterprise environments.
  • Excellent troubleshooting and scripting skills (e.g., Python, Bash, or similar).
  • Effective communication skills and ability to work across teams in a fast-paced, agile environment.
  • Experience with Cisco Unified Communications, Collaboration, or Dedicated Instance platforms.
  • Familiarity with infrastructure monitoring, logging, and observability tools.
  • Experience integrating security and compliance into automation pipelines.
  • Certifications in DevOps, cloud platforms (e.g., AWS, Azure), or Cisco technologies are a plus.
  • Quality medical, dental and vision insurance.
  • 401(k) plan with a Cisco matching contribution.
  • Short and long-term disability coverage.
  • Basic life insurance.
  • Numerous wellbeing offerings.
  • Up to twelve paid holidays per calendar year, including one floating holiday.
  • Vacation time off accrual for non-exempt new hires.
  • Flexible Vacation Time Off policy for exempt new hires.
  • Sick Time Off policy with 80 hours provided on hire date and annually.
  • Paid time away for critical or emergency issues.
  • Additional paid time to volunteer and give back to the community.
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