Automation and Personalization Lead

Gametime United

90d • $154,925 - $182,265

About The Position

The Automation and Personalization Lead will define and drive the strategy for marketing automation and applied machine learning at Gametime. Focused on CRM and SEM channels, this cross-functional role will partner with marketing, analytics, and engineering to develop and deploy ML-powered systems that improve targeting, enable personalization, and increase efficiency across campaigns. You will work across the entire lifecycle of ML application—from strategy and ideation through to model deployment and measurement. Your work will shape how fans are engaged, retained, and reactivated through intelligent, automated, and highly personalized marketing.

Requirements

• 6+ years of experience in data science, marketing technology, or performance marketing roles.
• 2+ years in a lead or strategic capacity, managing cross-functional initiatives.
• Proven success deploying ML or automation in CRM, paid media, or personalization use cases.
• Hands-on experience with ad platforms (Google Ads, Meta, programmatic) and CRM/marketing automation tools (e.g., Braze, Iterable, Salesforce Marketing Cloud).
• Experience building and deploying machine learning systems in production environments.
• Strong understanding of marketing KPIs, campaign structure, and customer lifecycle strategy.

Nice To Haves

• Experience with experimentation platforms (e.g., Google Ads Experiments) and causal inference methods.
• Familiarity with app-based attribution, SKAN, and incrementality measurement.
• Background in ticketing, marketplaces, e-commerce, or other high-frequency transactional industries.
• Familiarity with marketing cloud technologies, data infrastructure, or feature store design.

Responsibilities

• Partner with CRM and paid marketing teams to identify opportunities for automation, advanced audience segmentation, and predictive targeting.
• Design and implement machine learning models to support marketing use cases including churn prevention, LTV forecasting, and event affinity scoring.
• Enable personalization at scale through dynamic content optimization, send-time optimization, and cross-channel orchestration.
• Drive SEM innovation by operationalizing ML-based bidding, keyword optimization, and creative testing strategies.
• Lead adoption of advanced automation capabilities across ad platforms including Google, Meta, and programmatic systems.
• Partner with Engineering and Analytics to ensure the right data infrastructure, pipelines, and experimentation frameworks are in place to support automation.
• Own the roadmap for ML and marketing automation, aligning it with company growth goals and marketing priorities.
• Serve as the primary bridge between marketing stakeholders and technical teams, ensuring solutions are business-relevant and measurable.
• Champion best practices in experimentation, incrementality measurement, and performance monitoring for ML models.

Benefits

• Flexible PTO
• Competitive salary & equity package
• Monthly Gametime credits for any event ($1,200/yr)
• Medical, dental, & vision insurance
• Life insurance and disability benefits
• Diverse Family-forming benefits through Carrot Fertility
• 401k, HSA, pre-tax savings programs
• Company off-sites and meet-ups
• Wellness programs
• Tenure recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees