Automated Access Control Systems (AACS) Support Application Engineer

Northland Controls

1d•Remote

About The Position

Northland Controls is seeking a well-qualified Automated Access Control Systems (AACS) Support Application Engineer. We are seeking a highly skilled Automated Access Control Systems (AACS) Support Application Engineer to support, maintain, and enhance enterprise access control systems and integrations. This role focuses on LenelS2 OnGuard and related technologies, ensuring reliable and secure system operations across the organization. You will play a key role in incident response, troubleshooting, change execution, and lab validation while partnering with engineering, infrastructure, and operations teams to support a safe and compliant access control environment. What type of candidate Northland is looking for. We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracing accountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment. What you will love about this job. You will be working for an amazing company in a challenging environment that employs the most exceptional type of people.

Requirements

5+ years of experience in the security or access control industry
Hands-on experience with enterprise physical access control systems (LenelS2 OnGuard preferred)
Strong understanding of IT networking (LAN/WAN, firewalls, internet/intranet)
Experience with troubleshooting, diagnostics, and log analysis
Familiarity with tools such as Jira, Confluence, or SharePoint
Strong communication, organization, and customer service skills
Ability to manage multiple priorities effectively
Strong documentation and problem-solving capabilities
Bachelor’s degree in Engineering, Technology, or related field (or equivalent experience)
Experience supporting enterprise access control systems
Experience with change management and operational documentation
Valid driver’s license

Nice To Haves

Lenel certification or equivalent platform expertise
Experience supporting lab environments for testing and validation
Knowledge of certificate management and application maintenance
Understanding of integrations (identity systems, monitoring tools, reporting platforms)
Familiarity with Windows operating systems and Microsoft Office tools

Responsibilities

Triage and resolve incidents and service requests across access control applications and integrations
Own operational tickets end-to-end with clear updates, prioritization, and categorization
Follow runbooks to restore service and minimize business disruption
Collect logs, configurations, and technical evidence for troubleshooting and root cause analysis
Execute approved changes including service restarts, certificate updates, and maintenance tasks
Support change execution aligned with enterprise change management practices
Troubleshoot integrations including monitoring, identity systems, and reporting tools
Coordinate escalations with engineering teams, vendors, and system owners
Maintain SOPs, runbooks, troubleshooting guides, and documentation
Support and maintain the AACS lab environment for testing and validation
Reproduce production issues in lab environments and document findings
Assist with testing, validation, and rollout of patches, upgrades, and configuration changes
Contribute to operational readiness activities and deployment support
Provide Tier 2 and Tier 3 technical support