Autodesk Support Specialist (Civil 3D Focus)

TEKsystems

4d•$40 - $45•Remote

About The Position

A leading architecture and engineering (A&E) firm supporting a wide range of industries—including energy, telecommunications, transportation, water, and utilities—is seeking an Autodesk Support Specialist with a focus on Civil 3D. In addition to its engineering services, the organization also operates construction and IT divisions, all working collaboratively to support diverse client needs. Due to increasing project volume and upcoming retirements, the IT department’s Design Support team is expanding. This team provides technical assistance and guidance across various design platforms, including Bentley, MicroStation, AutoCAD, and Civil 3D. The Autodesk Support Specialist will provide technical support and workflow guidance for Autodesk software products, including AutoCAD, Revit, Navisworks, BIM 360, and especially Civil 3D. The goal is to ensure optimal software performance, resolve technical issues, and enhance productivity across design and engineering teams.

Requirements

Minimum 3 years of experience supporting Civil 3D or working in a CAD/BIM environment
Proven ability to troubleshoot and support design software and hardware across cross-functional teams
Strong customer service orientation and coordination skills
Familiarity with Windows OS, basic networking, and cloud-based platforms

Nice To Haves

Autodesk Certified Professional (ACP) certification
Experience with Civil 3D workspace and standards development
Knowledge of other Autodesk tools such as Revit, Navisworks, and BIM 360
Willingness to travel occasionally for training
Flexible schedule availability

Responsibilities

Serve as the internal helpdesk subject matter expert (SME) for Civil 3D
Provide production support and respond to technical assistance requests in person, by phone, or electronically
Diagnose and resolve hardware and software issues related to Civil 3D
Educate and empower employees through Civil 3D and IT training
Assist in developing, implementing, and enforcing Civil 3D workspaces and standards
Research and resolve technical questions using available resources
Support the Corporate CAD Manager’s vision and responsibilities
Assist with organizing the CAD environment and coordinating project standards
Log all help desk interactions in a timely and accurate manner
Complete additional duties as assigned
Provide technical support for Autodesk products via phone, email, or remote sessions
Troubleshoot installation, licensing, configuration, and performance issues
Maintain and update knowledge base articles and standard operating procedures (SOPs)
Collaborate with IT and project teams to deploy software updates and patches
Deliver training sessions as needed
Track and manage support cases using internal ticketing systems