Kleinfelder-posted 3 months ago
Full-time • Senior
Irving, TX
Professional, Scientific, and Technical Services

Kleinfelder's Corporate Services team is looking for a Senior System Administrator to provide exceptional customer service to internal clients as a point of contact for Autodesk and Bentley products. The role requires excellent communication skills and the ability to work independently as part of a dynamic team that supports users globally. The candidate will be responsible for supporting Autodesk and Bentley applications, performing application deployment and maintenance, analyzing and resolving software issues, and facilitating training sessions.

  • Support Autodesk and Bentley applications for users with application functions.
  • Perform application deployment, maintenance, turnover, and version management.
  • Analyze and resolve end-user software and connectivity issues with urgency.
  • Suggest process improvements for complex issues.
  • Liaise with managers and facilitate training sessions with customers and IT peers.
  • Provide excellent customer service using clear communication and interpersonal skills.
  • Prioritize and organize work effectively in a high-volume, fast-paced environment.
  • Maintain a positive disposition and professional image.
  • Communicate technical concepts in layman's terms.
  • 10+ years of Autodesk and/or Bentley administrator or support experience.
  • 5+ years of Helpdesk, PC Support, and customer experience.
  • 2+ years of team lead and/or supervisory experience.
  • AS degree in Information Technology or related field or equivalent combination of education and experience.
  • Ability and desire to communicate effectively with clients via telephone, email, IM, or in person.
  • BS degree in Information Technology or related civil design field.
  • PowerShell experience.
  • Microsoft SCCM & Intune experience.
  • Azure Virtual Desktop experience.
  • Medical, dental, vision, life insurance.
  • 401(k) plan.
  • Paid holidays.
  • Reimbursements for continuing education.
  • Opportunities for career development through internal Mentoring Program.
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