Auto Total Theft & Fire Claims Specialist

FCIC•Bedford Park, IL

8d•$55,000 - $70,000

About The Position

We are seeking a Total Theft / Fire Claims Specialist to join our team! The Theft & Fire Claims Specialist will investigate and handle theft and fire-related property damage claims to prompt, courteous and fair closure while maintaining a reasonable expense factors. Bring proper conclusion to claims which require investigation due to potential coverage issues. DUTIES & RESPONSIBILITIES: Review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss Work directly with internal and external customers to develop evidence and establish facts on assigned claims. Ensuring damage is consistent with the report of loss and verify timelines Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, status and damages that are applicable for each claim Conduct thorough recorded statements Consult with agents, witnesses, law enforcement, fire department personnel, vehicle service providers, and forensic specialist Organize, plan, and prioritize work activities to keep up with current assignments and to ensure prompt conclusion of claims Prepare and present claim evaluations for the appropriate settlement authority Notify the Underwriting Department of any adverse information uncovered during the course of the investigation Familiar with unfair claim practices in states where doing business Conduct business with vendors in a manner while maintaining a reasonable expense factor and upholds the company's reputation for quality service Provide customer service both to internal and external customers Handle other duties as assigned

Requirements

2-3 years previous theft & fire auto insurance or other auto related experience A MUST!
Excellent analytical, organizational, interpersonal and communication (verbal, written, phone) skills
Comprehensive working knowledge of policy language, file procedures, state rules and regulations
Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster
Prior theft & fire claims experience
Ability to use on-line claims system

Nice To Haves

Bi-lingual a plus!

Responsibilities

Review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss
Work directly with internal and external customers to develop evidence and establish facts on assigned claims.
Ensuring damage is consistent with the report of loss and verify timelines
Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage, status and damages that are applicable for each claim
Conduct thorough recorded statements
Consult with agents, witnesses, law enforcement, fire department personnel, vehicle service providers, and forensic specialist
Organize, plan, and prioritize work activities to keep up with current assignments and to ensure prompt conclusion of claims
Prepare and present claim evaluations for the appropriate settlement authority
Notify the Underwriting Department of any adverse information uncovered during the course of the investigation
Familiar with unfair claim practices in states where doing business
Conduct business with vendors in a manner while maintaining a reasonable expense factor and upholds the company's reputation for quality service
Provide customer service both to internal and external customers
Handle other duties as assigned