Auto-Tax Clerk I (2 Vacancies)

Cameron County•Brownsville, TX

1d•Onsite

About The Position

Under close supervision, the Auto-Tax Clerk I performs moderately complex clerical support tasks that involve independent judgment. This role encompasses a variety of specialized work tasks, including the processing of registrations, property tax payments, TABC payments, and simple titles. The clerk applies knowledge of relevant laws and policies to customer circumstances and actively works to resolve customer issues. This position reports to an assigned Supervisor/Manager. This is the initial classification in a series of three tax-related job roles within the Administrative Support job family. It is distinct from the Auto/Tax Clerk II position as incumbents in this role typically have limited tasking capabilities, do not handle complex titles, and require extensive supervision to meet performance standards. This is an entry-level job classification with a significant focus on providing excellent customer service.

Requirements

High School diploma or G.E.D.
Two (2) years of increasingly responsible office/clerical experience, including the operation of modern office procedures and computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
Must have customer service experience.
Ability to communicate effectively both in English and Spanish.
Valid Texas Driver's License.
Must provide a no criminal record report.
Must be bondable.
Knowledge of Customer service and resolving customer problems.
Knowledge of Texas Traffic Laws, Property Tax Code, and Alcoholic Beverage Code.
Knowledge of Modern office/clerical practices and procedures, and methods.
Knowledge of File management and techniques.
Knowledge of Principle and procedures of record keeping.
Knowledge of Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
Knowledge of Business letter writing, grammar and punctuation, and report preparation.
Skill in Working with customers, both in person and on the phone.
Skill in Resolving complex problems.
Skill in Conducting research and presenting information.
Skill in Processing financial reports, including receipts, claims, and disbursements.
Skill in Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.
Skill in Working independently.
Skill in Analyzing data.
Skill in Negotiating payment plans.
Skill in Recording and compiling material for reports.
Skill in Operating a variety of modern office equipment, including a computer.
Skill in Both verbal and written communication.
Ability to Resolve customer issues and maintain a production schedule.
Ability to Compile data and present it in a clear and comprehensive manner.
Ability to Understand and carry out verbal and written directions.
Ability to Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.

Nice To Haves

Negotiation experience.
Call center experience.
Experience in a directly related function.

Responsibilities

Applies functional knowledge to analyze and respond to matters requiring basic knowledge of department policies and procedures.
Performs and conducts research and interpretation in a variety of substantive areas, including whether registrants are in compliance with Texas Traffic Laws, Property Tax Code, and Alcoholic Beverage Code.
Applies knowledge of court fines and fees to determine necessary method of transaction completion.
Analyzes simple tax accounts/court cases and legal documents.
Processes registrations and property tax payments.
Determines eligibility of motor vehicle renewals after reviewing scofflaw program.
Performs tasks necessary to complete mail-in license registration, subcontractor renewals and title applications.
Processes simple titles independently.
Records transactions and maintains manual and computerized journal entries.
Processes financial reports, including receipts, claims, and disbursements.
Performs cashiering functions on a rotating basis and balances cash drawer at the end of shift.
Balances tax revenues to tax payments and receipts on a daily basis.
Receives, posts and issues receipts for fee payments or other charges and submits monies and pertinent information to appropriate departments.
Approves short-term payment arrangements within office guidelines.
Reviews delinquent accounts and contacts appropriate party(s) for payment.
Maintains effective document, file, and record retrieval system.
Maintains accountability for files processed through the system.
Enters data from document receipts into automated record system.
Compiles information using computer systems.
Audits data entry reports and prints final reports for other departments.
Performs general office functions, including gathering information and statistical data, creating databases and generating reports using spreadsheet and database software.
Writes and prepares correspondence.
Provides direction and information to the public on procedures, forms and regulations.
Provides public with file information, in person and by telephone and may act as the primary contact for assigned functions.
May perform general office activities, such as ensuring facility availability, opening and closing doors, and assisting in administrative staff support.
May staff service counters, information booth, drive through and lobby areas to assist customers.
Performs other duties as assigned.