Auto Service Production Manager

Sheboygan Chevrolet GMC Cadillac•Sheboygan, WI

About The Position

Job Summary As a Service Dispatcher you will plan, organize and control the flow of service work through the Service Department in a professional, timely manner while ensuring repairs at a fair cost to the customer. What we need from you : Implement and maintain an effective dispatch system Main shop work at maximum productivity according to dealership policy and technician skill level. Open and close repair orders Prioritize and control comebacks with prompt and proper attention. Review job status frequently, log status, and report any change in title or cost estimate to the appropriate Service Advisor and/or customer. Ensure proper repair order documentation. Ensure complaint, cause, and correction are noted on every repair order. Include punch time for each operation on the repair order. Assist Service Advisors in customer service

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Implement and maintain an effective dispatch system
Main shop work at maximum productivity according to dealership policy and technician skill level.
Open and close repair orders
Prioritize and control comebacks with prompt and proper attention.
Review job status frequently, log status, and report any change in title or cost estimate to the appropriate Service Advisor and/or customer.
Ensure proper repair order documentation.
Ensure complaint, cause, and correction are noted on every repair order.
Include punch time for each operation on the repair order.
Assist Service Advisors in customer service