Auto Service Advisor

All American Ford Auto GroupHackensack, NJ
34m

About The Position

Commercial Service Advisor – Ford Pro Elite Service Center Join our dynamic team as a Commercial Service Advisor specializing in Ford Pro Elite, where your expertise will help deliver exceptional service to our commercial clients. We are committed to fostering a collaborative and growth-oriented environment, offering opportunities for professional development and career advancement.

Requirements

  • Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.
  • Strong knowledge of Ford vehicles and Ford Pro Commercial Service is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to explain technical information clearly.
  • Strong organizational skills and attention to detail.
  • Ability to work effectively in a fast-paced environment and handle multiple priorities.
  • Valid driver’s license and clean driving record.

Responsibilities

  • Greet commercial clients promptly and professionally, understanding their service needs and providing expert guidance.
  • Communicate repair requirements clearly to customers.
  • Prepare detailed service estimates and explain repair procedures, costs, and timelines.
  • Coordinate with technicians to ensure timely and efficient completion of service work.
  • Maintain accurate service records and documentation for all customer interactions and repairs.
  • Upsell additional services and maintenance opportunities to enhance customer satisfaction and business revenue.
  • Follow up with customers post-service to ensure satisfaction and address any concerns.
  • Stay informed about Ford Pro products, services, and industry best practices to provide knowledgeable advice.

Benefits

  • Very competitive compensation
  • Comprehensive benefits
  • Opportunities for professional growth in a supportive environment dedicated to excellence in service.
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