Auto Service Advisor

All American Ford Auto Group•Hackensack, NJ

34m

About The Position

Commercial Service Advisor – Ford Pro Elite Service Center Join our dynamic team as a Commercial Service Advisor specializing in Ford Pro Elite, where your expertise will help deliver exceptional service to our commercial clients. We are committed to fostering a collaborative and growth-oriented environment, offering opportunities for professional development and career advancement.

Requirements

Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.
Strong knowledge of Ford vehicles and Ford Pro Commercial Service is preferred.
Excellent communication and interpersonal skills.
Ability to explain technical information clearly.
Strong organizational skills and attention to detail.
Ability to work effectively in a fast-paced environment and handle multiple priorities.
Valid driver’s license and clean driving record.

Responsibilities

Greet commercial clients promptly and professionally, understanding their service needs and providing expert guidance.
Communicate repair requirements clearly to customers.
Prepare detailed service estimates and explain repair procedures, costs, and timelines.
Coordinate with technicians to ensure timely and efficient completion of service work.
Maintain accurate service records and documentation for all customer interactions and repairs.
Upsell additional services and maintenance opportunities to enhance customer satisfaction and business revenue.
Follow up with customers post-service to ensure satisfaction and address any concerns.
Stay informed about Ford Pro products, services, and industry best practices to provide knowledgeable advice.

Benefits

Very competitive compensation
Comprehensive benefits
Opportunities for professional growth in a supportive environment dedicated to excellence in service.

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