Auto Sales Assistant

Full-time - Entry Level

Santa Rosa, CA

Credit Intermediation and Related Activities

About the position

Redwood Credit Union is looking for a talented Auto Sales Assistant who will perform a wide variety of semi-routine administrative support duties requiring the use of independent judgment, analysis, and detailed knowledge to assist members in the purchase of a vehicle. The position involves customer service, clerical support, auto sales, and other functions to ensure smooth operations within the auto services department.

Responsibilities

• Greet Members and answer incoming telephone calls.
• Call Members referred to the RCU Auto Services by branch, member service center or other referrals to set appointments or sell vehicles.
• Assist Auto Sales Manager with completion of monthly reports and other tasks as needed.
• Control, create, and submit invoices for payment for repairs, smog certifications and other reconditioning items on repossessed vehicles.
• Print checks and maintain records for vendor payments.
• Ensure the immediate collection of sales proceeds on each vehicle sold.
• Work closely with the Accounting Department to maintain RCUAS account balances.
• Assemble paperwork on Repossessed vehicles.
• Maintain inventory lists for each credit union's repossessed vehicles.
• Determine appropriate location for repossessed units and schedule the transportation of the unit.
• Record and submit applications, claims and cancellations for guaranteed auto protection and mechanical breakdown warranties.
• Submit service contracts and guaranteed auto protection (GAP) refunds on repossessed vehicles.
• File Insurance claims on repossessed vehicles, when available.
• Evaluate and disseminate paperwork for CUNA/CPI claims on repossessed vehicles.
• Organize, schedule and transport repossessed vehicles for reconditioning.
• Establish and maintain a professional relationship with auction, wholesale, and consignment partners.
• Establish grade and floor pricing for units at auction.
• Partner with Auto Advisors to ensure sales paperwork is complete and organized.
• Complete and release DMV titles.
• Prepare and file DMV 'Report of Sale' within 5 days of sale.
• Perform vehicle inspections on vehicles including repos, inventory units & others as needed.
• Assist in directing & tracking the reconditioning, detailing & website marketing of inventory.
• Sell vehicles displayed on the auto buying lot.
• Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.
• Prepare paperwork for the sale of the vehicle and loan.
• Research and solve member problems and complaints in an accurate and timely manner.
• Implement new CUSO/credit union related products and services with other employees of RCU Auto Services.
• Provide feedback on marketing efforts.
• Visit branches/departments to promote the auto buying center.

Requirements

• Knowledge of automobile loans.
• Knowledge of selling automobiles and/or other vehicles.
• Knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP).
• Excellent service skills.
• Skill in the operation of computers, printers, and modern office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to process vehicle sales paperwork.
• Ability to collect trade-in titling documents and loan payoff information.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to work weekends.
• Ability to complete and submit DMV paperwork.
• Ability to work with other credit unions on assimilating repossessed inventory.
• Ability to establish and maintain effective working relationships with a diverse group of people.
• Ability to manage time efficiently and effectively.
• Ability to follow through on tasks.

Nice-to-haves

• Combination of education and experience equivalent to a high school diploma and two years of clerical and customer contact experience with general knowledge of dealership desirable.

Benefits

• Competitive medical, dental, and vision insurance, mental health offerings.
• Employee performance incentive plan.
• Salary Advancement- Merit increase based on performance.
• 401(k) program with employer match.
• Competitive PTO accrual plus 11 paid company holidays and your birthday off!
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans.
• RCU employees are eligible for a 1% discount on all recreational or boat loan products.
• 2% discount off Visas and LOC Loans through RCU.
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500.
• 100% financing for employee purchased homes!