Auto Repair Specialist I

CarMax-posted 9 days ago
Full-time • Entry Level
Onsite • Lafayette, LA
5,001-10,000 employees
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CarMax, the way your career should be! General Summary: Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.

  • Provide and maintain exceptional customer service through customer contact before, during, and after repairs as defined by CarMax “Voice of Customer” processes.
  • Locate, use and control replacement parts and supply inventories
  • Use and control tools and equipment
  • Perform mechanical and cosmetic repairs, including but not limited to the diagnosis of all internal and external vehicle systems.
  • Follow CarMax standardized work rules
  • Inspect vehicles per CarMax Quality Standards when needed.
  • Complete state inspections when required.
  • Maintain workplace cleanliness and organization in accordance with CarMax 5S standards
  • Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing including opening and closing of repair orders
  • Collect service payments and manage payments received for services.
  • Use of proprietary and universal software systems including CarMax Electronic Repair Order and Mitchell.
  • Provide functional expertise and leadership to other associates.
  • Provide general support to other associates and managers in the store, including, but not limited to vehicle assessment, vehicle prepping, vehicle receiving and transferring.
  • Work requires ability to:
  • Complete New Associate Orientation Training – Operations.
  • Complete Kronos Training for Hourly Associates.
  • Maintain a current Refrigerant Recycling License.
  • Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).
  • Read, interpret and transcribe data in order to maintain accurate records.
  • Perform multiple duties in a high-energy, fast-paced environment.
  • Lift objects that weigh as much as 50lbs.
  • Speak and listen effectively in dealing with customers/associates in person and over the phone.
  • Demonstrate above average attention to detail.
  • Manual dexterity in both arms and hands
  • Monitor shop compliance with CarMax, O.S.H.A., and EPA policies
  • Demonstrate exceptional interpersonal, communication, and customer service skills
  • Demonstrate exceptional telephone etiquette and active listening skills
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