Auto Physical Damage Claim Representative

Travelers • West Bridgewater, MA

81d • $53,700 - $88,600

About The Position

This position is responsible for handling low to moderate Personal and Business Insurance Auto Damage claims from the first notice of loss through resolution/settlement and payment process. This may include applying laws and statutes for multiple state jurisdictions. Claim types include multi-vehicle (2 or more cars) auto damage with unclear liability and no injuries. Will also handle more complex Auto Damage claims such as non-owned vehicles, fire/theft, and potential fraud as well as non-auto, property related damage. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

Requirements

• High School Diploma or GED required.
• A minimum of one year previous Auto claim handling experience or successful completion of Travelers Auto Claim Representative training program is required.

Nice To Haves

• Bachelor's degree preferred.
• Demonstrated ownership attitude and customer centric response to all assigned tasks.
• Ability to work in a high volume, fast paced environment managing multiple priorities.
• Attention to detail ensuring accuracy.
• Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
• Verbal and written communication skills - Intermediate.
• Analytical Thinking- Intermediate.
• Judgment/Decision Making- Intermediate.
• Negotiation- Intermediate.
• Insurance Contract Knowledge- Basic.
• Principles of Investigation- Intermediate.
• Value Determination- Basic.
• Settlement Techniques- Basic.

Responsibilities

• Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follows-through and meeting commitments to achieve optimal outcome on every file.
• Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for Auto Damage only claims in assigned jurisdictions.
• Investigates each claim to obtain relevant facts necessary to determine coverage, causation, extent of liability/establishment of negligence, damages, contribution potential and exposure.
• Establishes timely and maintains appropriate claim and expense reserves.
• Determines settlement amounts based upon appraisal estimate, negotiates and conveys claim settlements within authority limits to insureds and claimants.
• Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees