Auto Parts Counter Sales (Full Time) # 12

Bumper to Bumper Auto Parts•Russellville, AR

6d•Onsite

About The Position

The Counter Sales Level 1 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of store operations. This is driven by an energetic focus and promotion of sales programs as well as customer and team-oriented activities. Incentives may be available for their Sales activities, which can cover aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Check us out at btbautoparts.com and apply today! Today, Replacement Parts, Inc. and Crow Burlingame is made up of a corporate staff, wholesale auto parts and automotive paint store locations, and our warehouse division, Parts Warehouse Inc. (PWI). We employ around 1,400 employees, in twelve (12) states, working at approximately 220 locations, all operating in the aftermarket automotive parts, paint, and heavy-duty parts business. In 2019, our company celebrated 100 years of serving our communities as a privately held business and proud to be part of the "Bumper to Bumper Auto Parts" family.

Requirements

High School Diploma or equivalent experience or motivation to pursue a GED.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Basic computer knowledge including web browsing and knowledge of Microsoft Office.
Valid driver's license (Class E required for all Missouri locations) and clean driving record.

Nice To Haves

One year of professional automotive parts experience or two years of hobbyist automotive parts experience preferred.

Responsibilities

Attend work every day, on time, as scheduled, unless management authorizes time-off.
Demonstrate courteous, respectful, and kind conduct toward every customer and co-worker.
Demonstrates the ability and willingness to learn RPI store systems and processes.
Cooperate and coordinate well with coworkers and as a team member.
Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies.
Maintain neat, clean, and professional appearance.
Attend and/or complete assigned training to develop knowledge of various product lines offered by the company.
Provide exceptional customer service including assisting in determining parts needed.
Partner with more experienced/knowledgeable employee when necessary to effectively offer options to solve customer problems.
Learn to research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing. Be willing to ask for assistance when needed.
Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.
Complete assigned online training programs which in some instances include knowledge tests.
Handle cash and credit transactions; properly invoice/credit customer accounts.
Follow manager’s instructions on how to correctly handle new and defective core returns from customers. Learn correct process to insure proper customer credit and complete necessary paperwork. Partner with manager until manager determines your level of experience is adequate to independently process necessary paperwork.
Process incoming inventory, put up stock.
Pull appropriate parts to complete customer order. Tag the orders for delivery.
Ability to safely drive a vehicle in different weather and traffic conditions.
Work home store inventory/assist in other location’s inventory, if assigned.
Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.
Perform any other tasks as assigned.