Auto Parts Counter Sales Associate

National Performance Warehouse•Twin Falls, ID

About The Position

NPW is seeking an organized and experienced Counter Sales Associate to join our team. The ideal candidate for this position will be initiative-taking and can provide exceptional customer service while supplying customers with timely & accurate information regarding order status, and responding to customer concerns will support our sales effort by expanding current customer relationships and identifying new customers. Who is NPW? NPW is a leading independent automotive aftermarket parts distributor. The Company has over 500 employees, 50 company owner locations in 14 states that include both stores and warehouses. NPW was founded in 1969 and has grown significantly through the successful completion of 30 acquisitions and organic endeavors.

Requirements

Minimum of one (1) year of inside sales or customer service experience.
Thorough knowledge of the automotive industry required.
Excellent customer service and communication skills.
Must have excellent phone etiquette.
Positive and professional attitude.
Must be able to occasionally lift a minimum of 50 lbs.
Consistently lift/carry 10-20lbs

Nice To Haves

Bilingual English/Spanish is a PLUS!

Responsibilities

Respond to customer inquiries via the web, email, and/or telephone.
Ensure all customer orders are being processed within designated Service Level Agreements.
Establish new accounts through client referrals or outbound calls to potential customers.
Provide quotes & order information to customers.
Demonstrate knowledge of the product.
Provide technical advice, troubleshoots, & finds solutions to the customer's problem.
Additional duties as assigned by the Warehouse Manager.