Auto Manager

Revecore

3d•Remote

About The Position

Directs and manages supervisors within the Auto Department. Manages client performance and trains and develops team members.

Requirements

Ability to communicate effectively verbally and in writing.
Ability to effectively analyze and resolve problems; ability to be assertive when presenting solutions.
Ability to organize and set priorities according to situational demands and work effectively under minimal supervision.
Willingness to work cooperatively in a teamwork environment.
Thorough understanding of all equipment, methods, and procedures in order to effectively train new hires and to upgrade the skills of existing personnel.
High school diploma or equivalent required.
A private, distraction-free environment to work from in your home.
On-Camera Presence: Being on camera is an essential part of our culture—it helps build trust, support collaboration, and strengthen team connections
A secure internet connection is required.
Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads.
The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
Must reside in the United States within one of the states listed below: Alabama, Arkansas, Delaware, Florida, Georgia, Iowa, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia

Nice To Haves

Some management experience preferred
Experience with Coordination of Benefits a plus

Responsibilities

Responsible for meeting and maintaining regional benchmarks and goals, including revenue, aged and overall production goals.
Manages supervisors within the Auto department and performs all supervisory responsibilities described below.
Complies and reviews productivity reports and audits such as revenue benchmarking, aged accounts, etc. Provides follow up with staff and appropriate departments.
Responds to provider requests by reopening and closing accounts. Distributes or completes special projects for clients who require additional attention.
Coordinates with Senior Management to discuss issues, incentives, and special projects.
Assists with and attends continuous training through activities such as work reviews, QA sessions, etc.
Team meetings, one-on-one coaching sessions.
Conduct monthly meetings with supervisors for client performance reviews.
Optimize and increase process efficiencies.
Maintain Aging.
Maintain percentage of accounts invoiced.
Continue to provide assistance for offshore supervisors.
Develops employees to be able to grow and make executive decisions.
Provides continuous training and assistance to team members by answering relevant questions.
Document and review weekly teams performance. Guide supervisors on daily/weekly goals.
Review and investigate ICR and QA inquiries regarding client questions, issues, and updates.
Works with ICR simultaneously with supervisors to resolve issues with client accounts.
Trains and develops supervisors and team leads.
Performs special projects as assigned.
Maintain confidential information, whether verbal, written or electronic.
Will not access or attempt to access confidential data that is unrelated to my job duties.
Will not disclose PHI in violation of law.
Carries out supervisory responsibilities in accordance with Revecore’s policies and applicable Federal, State, and local laws. Responsibilities include interviewing, hiring and training employees’; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.