Auto Loan Representative - Part Time

OneMain Trim, LLC-posted about 1 year ago
Part-time • Entry Level
Tempe, AZ
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Auto Loan Representative at OneMain serves as the initial contact for customers acquiring vehicle financing. This part-time role involves working in a call center environment, assisting customers with their auto loan applications, and collaborating with local dealerships to facilitate the financing process. Representatives are expected to demonstrate strong product knowledge, multitasking abilities, and excellent time management skills while providing exemplary customer service.

  • Reach out to customers via outbound calls or respond to inbound calls from potential customers.
  • Communicate with dealers and merchants in handling escalated situations.
  • Form close partnerships with supporting business partners such as Product Support Managers, Verifications, and Underwriting.
  • Assist in collateral swaps and unwinding of purchase loans.
  • Identify defects which will delay our defined timeline with the customer and escalate to ensure all pertinent parties are notified and new timelines are mutually agreed upon.
  • Work with senior management and project teams for necessary process and system enhancements.
  • Partner closely with team and peers, understanding the importance of milestone events.
  • Process applications and closing secured title or auto loans.
  • Implement key strategies to drive growth and demonstrate exemplary customer service standards.
  • Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
  • Maintain awareness of company policies and procedures, federal/state laws, and provide guidance to other team members to ensure compliance.
  • Actively market and sell OneMain lending products and services.
  • High School Diploma or GED.
  • Sense of urgency in meeting or exceeding application processing goals.
  • 2 or more years' experience in inside sales, customer service, retail, or call center environment.
  • Basic understanding of credit or personal finance concepts.
  • Bilingual: Spanish.
  • Health and wellbeing options for team members and their dependents
  • Up to 4% matching 401(k)
  • Employee Stock Purchase Plan (10% share discount)
  • Tuition reimbursement
  • Continuing education
  • Bonus eligible
  • Paid time off
  • Paid volunteer time
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service