Auto Loan Processor

Mariner Finance, LLC•White Marsh, MD

About The Position

Be responsible for processing incoming direct auto applications on a timely basis for review by underwriters, ensuring accuracy and compliance with company policies. Support the funding and verification process of the contracts received. Work closely with underwriters, dealers, and customers to resolve any issues or discrepancies related to loan applications or contracts.

Requirements

Minimum of one (1) year of experience in a customer service or sales position.
High school diploma or equivalent.
Proficiency in Microsoft Office Suite with the ability to learn financial services programs.
Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers, vendors, third parties, and all levels of company staff.
Professional, customer-focused attitude with the ability to effectively problem-solve, think quickly, and react calmly under pressure.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties/functions in a timely, accurate manner.
Ability to pay close attention to detail with a high degree of accuracy.
Ability to be flexible and pivot among responsibilities while maintaining high-quality work.

Responsibilities

Proactively and accurately process direct auto applications.
Analyze credit & financial information for current and potential customers.
Notify underwriters and manager on duty of pending applications for review.
Review pending applications on periodic basis to verify they have been underwritten and either approved or denied.
Contact Auto Finance dealers with answers on credit applications.
Maintain accurate and complete records on applications processed and funded.
Work with underwriters to provide verifications of employment and residence.
Process approved loans and set up loan closing appointments with customers.
Answer incoming telephone calls and respond to customers’ questions, ensuring that clients are given superior customer service.
Provide service to internal and external customers as needed regarding policy, procedure, and exceptions with excellent timeliness, courtesy, and professionalism.
Achieve consistent results by meeting or exceeding expected individual and department goals.
Strictly comply with applicable federal, state, and local laws and provisions of states in which Mariner operates.
Follow policies and procedures of the company. Stay informed of updates to company policy and promptly implement applicable changes.
May perform additional functions depending on demand and staffing in order to provide consistent quality customer service.

Benefits

Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
Vision Insurance
Dental Insurance
Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
401(k) and Company Matching Contributions
Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
11 Paid Holidays
FMLA
Employee Assistance Program (EAP)
Paid Parental Leave
Referral Incentives
Education Assistance Program
Complimentary FIMC Membership Plan
Access to industry-specific training programs
Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.