Auto Glass Customer Service Representative - Chandler
About The Position
Max Auto Glass is the auto glass division of Sun Auto Tire Services Inc., and the sister company to Sun Devil Auto, Wilhelm Automotive, Greulich's Automotive, Borst Automotive, and TGK Automotive. The Customer Service Representative serves as the first point of contact for customers scheduling auto-glass repairs or replacements. This role ensures exceptional customer experience by managing inquiries, processing insurance claims, coordinating technician schedules, and maintaining accurate records in alignment with company policies and standards. Compensation: $18-$22/ hour depending on experience + commission Benefits - Monthly performance-based incentives. - Competitive Bi-Weekly Pay - Tuition Reimbursement, up to $3,000 annually - Paid Vacation and Sick Time - 6 Paid Holidays - Medical, Dental and Vision Insurance - Life Insurance (Company paid) - 401(k) Retirement Savings Plan with Company Match - Discounted Services on Personal and Immediate Family Vehicles - Opportunity for Advancement!!!
Requirements
- Minimum 1 year of customer service experience (auto glass, automotive, or insurance industry preferred but not required).
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office and customer management software (experience with auto glass is a plus).
- Knowledge of insurance claim processes and auto glass terminology preferred but not required.
- Positive attitude with commitment to teamwork and customer satisfaction.
Nice To Haves
- Knowledge of insurance claim processes and auto glass terminology preferred but not required.
- Proficiency in Microsoft Office and customer management software (experience with auto glass is a plus).
- Minimum 1 year of customer service experience (auto glass, automotive, or insurance industry preferred but not required).
Responsibilities
- Respond promptly and professionally to inbound calls, emails, and online inquiries.
- Schedule repair and replacement appointments efficiently, balancing customer needs and technician availability.
- Verify customer and vehicle information and parts with VIN, including insurance coverage, claim details, and service requirements.
- Communicate with insurance companies and third-party administrators (TPAs) to initiate and process auto glass claims.
- Provide accurate quotes, explain service options, and answer customer questions regarding glass types, warranties, and calibration needs.
- Maintain organized and detailed records of customer interactions in the company’s CRM or management system.
- Promote company services, emphasizing quality, safety, and convenience.
- Handle escalations or complaints with professionalism and empathy, ensuring positive resolution.
Benefits
- Monthly performance-based incentives.
- Competitive Bi-Weekly Pay
- Tuition Reimbursement, up to $3,000 annually
- Paid Vacation and Sick Time
- 6 Paid Holidays
- Medical, Dental and Vision Insurance
- Life Insurance (Company paid)
- 401(k) Retirement Savings Plan with Company Match
- Discounted Services on Personal and Immediate Family Vehicles
- Opportunity for Advancement!!!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
