Auto Glass Admin CSR

Lamettry's Collision • Inver Grove Heights, MN

415d • $37,440 - $43,680

About The Position

The Auto Glass Admin Customer Service Representative (CSR) at LaMettry's Collision is responsible for providing exceptional customer service in a high call volume environment. This role involves supporting the auto glass department, assisting customers with inquiries, and managing insurance claims. The position is full-time and requires strong communication skills and the ability to multitask effectively.

Requirements

• Strong customer service skills and experience in a call center environment.
• Ability to multitask and prioritize effectively.
• Dependable and team-oriented attitude.
• Knowledge of dealing with insurance companies is a plus, but not required.

Nice To Haves

• Experience in the auto glass industry.
• Familiarity with Twin Cities geography.

Responsibilities

• Provide exceptional customer service to clients in a high call volume environment.
• Assist customers with inquiries related to auto glass services.
• Support the auto glass department team in daily operations.
• Manage and set up insurance claims for customers as needed.
• Maintain knowledge of Twin Cities geography to assist with service locations.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: High school or GED
• Number of Employees: 11-50 employees