Auto/General Liability Consultant - TPA Services

The Hartford•San Antonio, TX

2d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Third Party Administrator (TPA) Auto/General Liability Consultant is responsible for oversight of claims, including high exposure and complex claims, handled by The Hartford’s Third Party Administrator (TPA) partners (i.e., The Hartford’s unbundled business), and the handling of excess claims. The TPA Consultant is responsible for helping limit The Hartford’s exposure to risk through oversight of individual claims handled by our TPA partners arising under auto, general liability, property and other lines of business written through National Accounts, Global Specialty, Multi-National, Specialty Programs, Captive Programs and Construction.

Requirements

Minimum of 8 years of functional claim experience in business/commercial auto or general liability required. Experience in both business/commercial auto and general liability strongly preferred.
Excellent knowledge of all aspects of claim handling within business/commercial auto or general liability; specifically including large loss expertise and complex litigated coverage and liability matters required
Supervisory expertise and effective time management skills (i.e., ability to manage multiple TPA handlers, matters and priorities)
Ability and desire to mentor and coach
Excellent communication skills, both oral and written
Superior analytical ability, strategic thinking ability and execution skills
Strong negotiation skills and advanced technical claim handling skills
Ability to communicate thoughts clearly and concisely, and to influence and persuade others
Bachelor’s Degree or equivalent work experience required

Nice To Haves

Experience handling Canadian claims, Michigan PIP claims, Property, Ocean Marine and/or Professional Liability claims a plus but not required
Professional Designation such as CPCU, SCLA, or AIC preferred

Responsibilities

Conduct investigations, analyze and evaluate information learned
Make coverage determinations and communicate written position(s) to insureds and other required parties
Within prescribed authority levels, set appropriate expense and indemnity reserves and monitor on a regular basis for any needed adjustment
Present cases to management for reserve authority above established authority levels
Develop and implement resolution strategies to achieve high quality outcomes
Proactively manage litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review
Attend trials and mediations as necessary
Contribute to broader claim and enterprise goals by participating in audits, projects and product development initiatives
Prepare comprehensive reports and deliver presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
Provide assistance and expertise to TPAs with coverage and liability analysis, time limit demands, extra contractual exposure evaluations and other issues of complexity
Work with business partners to evaluate and address claim trends and developments
Address inquiries from agents and policyholders, providing superior customer service
Travel required up to 10% (must be approved by management)