Entry Level Auto Finance Representative
About The Position
Ready to launch your career in the Auto-finance industry? Join our Auto Finance Operations team! We’re hiring multiple entry‑level representatives across three departments, and we’re looking for individuals who are eager to learn, grow, and build a long‑term career. We are hiring for two roles, and candidates should be open to any of these positions: Customer Accounts Representative Customer Care Representative You’ll receive full training — plus opportunities to cross‑train and grow. 1. Customer Accounts Representative Schedule: Mon–Fri: 8 AM–5 PM Two late shifts weekly: 11 AM–8 PM (never Fridays) Every other Saturday: 8 AM–12 PM One week each month: 7 AM–4 PM + Saturday 7 AM–12 PM What You’ll Do: Make friendly, early‑stage courtesy calls to customers 1–29 days past due on payments Help customers with payment setups, auto‑pay enrollment, and account updates Assist with password resets or login issues No heavy collections — escalation teams handle those accounts 2. Customer Care Representative Schedule: Mon–Fri: 8 AM–5 PM or 9 AM–6 PM One Saturday per month: 8 AM–12 PM What You’ll Do: Take inbound calls and support customers with: Account questions Payment options Title requests Website/login help Overtime Up to 3 hours of OT per week Two Saturdays per month required (8 AM–12 PM)
Requirements
- Bachelor’s degree required
- 1+ year of customer service experience (call center experience a plus)
- Excellent communication and problem‑solving skills
- Fast learner with strong attention to detail
- Basic computer and data‑entry skills
- Reliable, adaptable, and eager to grow
Nice To Haves
- call center experience a plus
Responsibilities
- Make friendly, early‑stage courtesy calls to customers 1–29 days past due on payments
- Help customers with payment setups, auto‑pay enrollment, and account updates
- Assist with password resets or login issues
- Take inbound calls and support customers with account questions, payment options, title requests, and website/login help
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
