Auto Finance Extended Operations Manager - Repossession Operations (Hybrid)

Capital One • Plano, TX

1d • Hybrid

About The Position

As the National Repossession Network Manager for Capital One Auto, you will partner closely with a network of repossession service providers (RSP), providing consultative guidance and support to help each partner achieve its operational objectives and performance goals. Your ability to build entrenched relationships with business owners and key decision makers throughout various levels of the organization will ensure Capital One’s performance and compliance in this space. As the primary point of contact for each RSP, you will be responsible for the performance, compliance, and engagement of Capital One’s large partner network. The ideal candidate will: Have an entrepreneurial spirit and serve as an advocate for our customers and vendors Thrive in a fast paced, rapidly changing environment, acquiring and maintaining high levels of product, service, and process knowledge Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers Demonstrate the ability to work remotely and independently with ample self-motivation and discipline Possess superior relationship building skills Have exceptional written, verbal, and presentation skills Cultivate a desire for learning and personal growth with the ability to use feedback in a positive way with personal accountability This position does require onsite attendance This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually. The role also requires around 25% travel.

Requirements

• High School Diploma, GED or equivalent certification
• At least 5 years of experience in repo operations or vehicle remarketing or skip tracing
• At least 3 years of vendor management experience
• At least 2 years of experience using Microsoft Office or Google Suite

Nice To Haves

• Bachelor’s Degree or military experience
• At least 7 years of experience in repo operations or vehicle remarketing or skip tracing
• At least 5 years of vendor management experience
• At least 3 years of experience using RDN, RecoveryConnect, or Repo Systems
• At least 2 years experience in process or project management

Responsibilities

• Recruit, onboard, and maintain relationships with repossession vendors nationwide
• Monitor vendor performance using KPIs
• Ensure all repossession activities comply with federal, state, and local regulations (FDCPA, UCC, CFPB guidelines, etc.)
• Conduct audits and investigations into vendor conduct and recovery incidents
• Manage assignment distribution, tracking, and resolution through repossession management platforms (e.g., RDN, ClearPlan, Recovery Connect)
• Resolve escalated issues with customers, agents, or internal departments
• Analyze data to identify trends, coverage gaps, and cost-saving opportunities
• Collaborate with Loss Mitigation, Legal, and Remarketing teams to streamline recovery processes

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED