Auto Damage Claims Supervisor - General Motors Insurance
About The Position
The Auto Damage Claims Supervisor will be responsible for providing and supporting a Best in Class insurance experience by managing and providing leadership to a team of Auto Damage Claims Adjusters. As an Auto Damage Claims Supervisor, you will play a crucial role in overseeing the auto claims process, ensuring efficiency and accuracy while providing exceptional customer service. With your strong leadership, problem-solving skills, and knowledge of the insurance industry, you will guide a team of Claims Adjusters to deliver timely and fair resolution to auto damage claims. The ideal candidate will demonstrate a start-up mindset, embracing change, innovation, creativity, and a relentless determination to win. If you're ready to roll up your sleeves, embrace challenges, and make an impact, we want to hear from you!
Responsibilities
- Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
- Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process
- Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
- Coach, mentor, and teach Auto Damage Adjusters to support their continued growth and improvement
- Consistently work to develop all Adjusters
- Serve as an expert resource to representatives and colleagues regarding auto damage team processes and procedures
- Review and evaluate auto damage claims, ensuring accuracy and adherence to company policies and procedures
- Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
- Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters
- Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction
- Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management
- Use established monitoring systems to QA, monitor, and evaluate performance
- Generate appropriate action plans to enhance and improve performance of under-performing representatives
- Effectively use reward and recognition tools to drive business results and associate satisfaction
- Identify and implement strategies that will enhance the customer experience and improve productivity and performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
