JPMorgan Chase-posted about 1 year ago
Full-time • Entry Level
Tempe, AZ
Credit Intermediation and Related Activities

As an Auto Collections Specialist I at Chase, you will engage in a dynamic role focused on customer service and collections. This position involves handling inbound and outbound calls to assist customers with overdrawn or past due accounts, while building rapport and providing solutions. Your ability to adapt in a fast-paced environment and your passion for helping customers will be key to your success in this role.

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrates excellent communication, negotiation, and decision-making skills while staying engaged with customers
  • Communicates with customers in a metrics-driven environment
  • Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy
  • Works both independently and in a team environment
  • Abides by all applicable regulatory and departmental practices and procedures
  • Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required
  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Collections, Sales, Retail or Customer Service industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions
  • Comprehensive health care coverage
  • On-site health and wellness centers
  • Retirement savings plan
  • Backup childcare
  • Tuition reimbursement
  • Mental health support
  • Financial coaching
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