Auto Claims Team Leader

Allstate

1d • $68,500 - $124,600 • Hybrid

About The Position

The Claims Team Leader is responsible for providing our Agents exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes. This individual supports the implementation of operational initiatives that enable the achievement of Claim, Discipline, Claims Service Area (CSA) and Company business objectives. This individual develops strategies to achieve employee performance levels and the expert execution of claim processes. The individual monitors staffing levels and workloads provides coaching and mentoring and participates in performance reviews. The individual manages customer conflicts and assists with establishing unit goals and objectives. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The Claims Team Lead will oversee a team of our west coast adjusters. Candidates must be located in the Pacific or Mountain time zones. Candidates local to our office in Ontario, California will work a hybrid schedule in office.

Requirements

• Claims Resolution
• Conflict Management
• Management Reporting
• Relationship Building
• Training Instruction

Responsibilities

• Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediation
• Oversees complex and occasionally highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)
• Oversees complex and occasionally highly complex claims that include Public Adjuster involvement
• Documents a claim file with notes, evaluations, and decision-making process
• Summarizes documents and enters into claim system notes
• Advanced knowledge of all regional construction types and related repair methodologies
• Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs
• Frequently conducts calibrations with vendors or staff
• Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed