Auto Claims Specialist II
About The Position
Zurich North America is currently hiring a Litigation Claims Specialist to join our Auto Bodily Injury Team. At Zurich North America Claims, we prioritize work-life balance and flexibility to support your career and personal goals. Our hybrid work model is thoughtfully designed to offer employees flexibility in choosing their preferred work location while fostering meaningful in-person connections and collaborative opportunities. While this model emphasizes autonomy, occasional in-office attendance may be required. The selected candidate should be able to report to one of our major claims hub offices in: Atlanta, GA Addison, TX Omaha, NE Overland Park, KS Schaumburg, IL Gold River, CA Job Responsibilities: Under moderate supervision, the Auto Litigation Claims Specialist II will manage commercial line auto claims of low to moderate complexity and exposure within specific authority limits. This includes auto property damage and injury claims both litigated and non litigated, uninsured and underinsured motorist claims. This role adheres to established claims-handling protocols, delivering efficient, customer-focused service.
Requirements
- Bachelor's Degree with 3+ years of experience in Claims or Insurance
- OR Zurich Certified Insurance Apprentice (including an Associate Degree) with 3+ years of experience in Claims or Insurance
- OR Completion of the Zurich Claims Training Program with 3+ years of experience in Claims or Insurance
- OR High School Diploma (or equivalent) with 5+ years of experience in Claims or Insurance
- Must obtain and maintain required adjuster license(s)
- Knowledge of insurance regulations, markets, and products
- Proficiency in Microsoft Office
Nice To Haves
- 3-5 years' experience handling commercial auto litigated claims
- Experience managing bodily injury and litigated claims
- Familiarity with uninsured and underinsured motorist coverage
- Strong verbal and written communication skills
- Proven analytical, critical thinking, and problem-solving abilities
- Effective time management, prioritization, and multi-tasking skills
- Experience working collaboratively within a team and building cross-functional relationships
- Proficiency in explaining complex financial and/or actuarial concepts
- Ability to assess scope and exposure for moderately complex claims
- Understanding of the reserving process for indemnity and expense to analyze potential claim exposure
- Skill in developing and executing negotiation strategies for claim resolution
Responsibilities
- Manage commercial line auto claims of low to moderate complexity and exposure within specific authority limits.
- Manage auto property damage and injury claims both litigated and non litigated, uninsured and underinsured motorist claims.
- Adhere to established claims-handling protocols, delivering efficient, customer-focused service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Insurance Carriers and Related Activities
Number of Employees
5,001-10,000 employees
