Auto Claims Specialist, Arbitrator I (Manheim)

Cox Automotive • Manheim, PA

421d • $29,994 - $44,990

About The Position

The Auto Claims Specialist, Arbitrator I at Manheim is responsible for resolving customer complaints related to vehicle conditions and ensuring customer satisfaction. This role involves inspecting vehicles, mediating disputes, and facilitating negotiations between customers and auction personnel. The position requires attention to detail, organizational skills, and the ability to adapt to a dynamic environment.

Requirements

• A high school diploma or GED and less than 2 years of related experience.
• Accuracy and attention to detail.
• Organizational and time management skills.
• The ability to adapt in a fluid and changing environment.

Nice To Haves

• 1+ years of automotive or body shop experience.
• Claims adjuster experience.

Responsibilities

• Review customer complaints and mechanic reports about vehicle condition.
• Inspect the vehicle to determine the extent of repairs, if any, and authorize a second opinion, if necessary.
• Advise customers of the Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
• Mediate disputes and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
• Have awareness of and resolve after-sale problems, such as issues with the title, mileage, frame damage, etc.
• Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
• Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
• Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections.
• Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
• Interface with all departments involved in the complaint including the fact-finding and investigative phases.
• Screen and input all qualified vehicles for post-sale inspection.
• Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• Competitive salary package and top-notch bonus & incentive plans.
• Healthcare benefits package from day one with multiple options available.
• 10 days of free child or senior care through Care.com membership.
• Generous 401(k) retirement plans with up to 6% company match.
• Employee discounts on hundreds of items, from cars to computers to continuing education.
• Inclusive parental leave policies, comprehensive fertility coverage, and adoption assistance.
• Paid hours for volunteering in the community.
• Pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED