Auto Claims Adjuster

Liberty Mutual • Albany, NY

411d • $40,500 - $71,600 • Onsite

About The Position

The Senior Claims Resolution Specialist, Casualty at Liberty Mutual Insurance is responsible for guiding customers through the auto claims process following an accident. This role requires strong organizational skills, problem-solving abilities, and a customer-centric approach to ensure that clients receive the support they need during a challenging time. The position offers opportunities for growth within the claims career and emphasizes the importance of training and attendance.

Requirements

• Engaging and outgoing personality with a passion for helping customers.
• Ability to think critically and seek answers in a virtual environment.
• Excellent oral and written communication skills.
• Strong decision-making and organizational skills.
• Proficient typing and multi-tasking capabilities in a structured paperless work environment.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Nice To Haves

• Prior claims or insurance experience is not required but is a plus.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage with customers who have been in an accident, providing them with the necessary support and information.
• Utilize strong organizational skills to manage multiple moving pieces in a high-volume environment.
• Demonstrate problem-solving skills to assist customers effectively.
• Represent the Liberty brand with integrity and professionalism.

Benefits

• Paid training and licensing opportunities.
• Comprehensive benefits that support life and well-being.
• Opportunities for career growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees