Auto Casualty Claims Supervisor

First Chicago Insurance Company (FCIC)•Bedford Park, IL

62d•Hybrid

About The Position

Are you unhappy at your present job? Are you going nowhere in your current position? Is it time for a change? Are you currently an experienced Auto Casualty Claims Supervisor looking to join a growing company where you will be rewarded for your hard work, and have future upward career growth opportunities? Or Are you a seasoned Auto Casualty Claims Adjuster looking for that next step in your career where you can share your knowledge and lead a team of adjusters? If you answered YES to the above, it's time to talk to First Chicago Insurance Company! We offer: Competitive Salaries Excellent benefits Growth opportunities! Apply only if you consider yourself a career professional who loves to work, because we work hard here! Our Auto Claims Management Team is Growing! The Auto Casualty Claims Management Team will be responsible for the direct supervision of the Auto Casualty Claims unit. Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusion of claims. Monitor production, staff development and the quality of files assigned to the Unit. This is a hybrid position (after training). Seeking local candidates to work in either our Bedford Park location, approximately one mile south of Chicago Midway Airport, or our Oak Brook location.

Requirements

5+ years auto liability claims, PD, Casualty Claims and/or supervisory experience
Strong technical and administrative background in auto claims handling
Ability to work independently on technical and administrative matters in accordance with company policy and procedures
Good leadership, training and development skills
Excellent communication, interpersonal and organizational skills
Ability to pass written examinations where required by state statutes to become a licensed claim
Hybrid position (after training is complete)

Nice To Haves

5+ years managing litigated personal auto files a plus
Non-Standard auto claims handling experience a plus, not required

Responsibilities

Lead, motivate, and provide direction to the Auto Casualty Unit staff members
Conduct file and diary reviews for the purpose of monitoring adjuster's work and to ensure appropriate investigation, documentation and fair claim settlement practices are followed, and company quality standards are maintained.
Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority.
Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels, and ensure that desired quality and quantity levels are maintained.
Oversee the implementation and monitoring of procedures to assure effectiveness and compliance.
Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes.
Work with staff relative to any suits drawn on cases with respect to litigation handling.
Develop and manage a cost effective defense strategy.
Identify Systems issues/problems/suggestions for enhancements.
Manage the administrative functions of the unit which include:
Review, provide direction and assign new losses
Screening and selecting candidates
Setting performance objectives and monitoring performance results
Conduct performance appraisals
Complete reports as necessary
Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (SIU, Litigation, Total Loss, Subrogation, etc.)
Conduct unit meetings
Review and respond to Department of Insurance complaints
Review and direct claim activity on customer inquiries
Complete special projects as assigned.