(USA) Auto Care Center Coach

Walmart • Elk River, MN

21h • Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance within the Auto Care Center and service area. This involves managing merchandise, ensuring competitive pricing, maintaining inventory levels, budgeting, forecasting sales, and assessing market trends to achieve profit goals. The role provides comprehensive customer service, assisting with purchasing decisions, resolving issues, promoting products and services, and processing service orders. The coach is responsible for maintaining the physical appearance and organization of the Auto Care Center and sales floor, including stocking, display setup, and ensuring compliance with environmental disposal and OSHA regulations. A key aspect of the position is coordinating job-related activities, building stakeholder relationships, and identifying improvement opportunities. Furthermore, the coach supervises and develops associates through hiring, training, mentoring, and fostering a positive workplace culture. The role also ensures adherence to company policies, supports Walmart's mission and values, and strives for excellence through continuous improvement and the adoption of new technologies, while acting with integrity and a customer-first mindset.

Requirements

• 2 years experience in automotive service or service industry field.
• 1 year of supervisory experience.
• Valid driver's license.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Automotive Certification from Automotive Technical Institute
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Experience in automotive service or service industry related field
• Supervisory experience
• ASE Certification

Responsibilities

• Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, and in-stock and inventory levels.
• Budgets and forecasts sales, assesses economic trends and community needs, and ensures that sales and profit goals are achieved and implementing plans to correct any deficiencies.
• Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services while maintaining a safe shopping environment.
• Creates and processes customer requests and service orders in accordance with company policies and procedures.
• Explains Auto Care Center and automotive products and services.
• Ensures technicians are trained and certified on service related procedures and staging customer vehicles and assisting with work flow as necessary.
• Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise.
• Maintains equipment in accordance with company guidelines, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise and supplies.
• Monitors the Auto Care Center and automotive area for environmental disposal (for example, batteries, tires, oil) and OSHA compliance and ensuring customer safety and satisfaction.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs.
• Identifies and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable.
• Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop and applies the EDLP and EDLC business models to all plans.
• Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PPTO (can be used for vacation, sick leave, holidays, or other purposes)
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
• Tuition, books, and fees completely paid for by Walmart (for Live Better U programs)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1-10 employees