Auto and GL Adjuster-Complex Director

American International Group • Atlanta, GA

66d

About The Position

Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. The Complex Director is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.

Requirements

• 5+ years of general and auto liability claim experience.
• Bachelor's Degree or equivalent work experience.
• Experience resolving moderate to high severity injury claims.
• Excellent interpersonal and organizational skills.
• Ability to handle multiple tasks while managing competing priorities.
• Willingness to work independently and as part of a team.
• Ability to collaborate and manage work in a flexible work environment.
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals.
• In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices.
• Experience handling self-insured retentions, surplus lines coverages, and partnering with MGAs is a plus.
• Multi-state adjuster licenses a plus.

Responsibilities

• Investigate, evaluate, and negotiate nationwide general and auto liability claims.
• Maintain a high standard of customer service.
• Prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.
• Analyze coverage; evaluate liability and damages; establish accurate reserves throughout the life of the file.
• Maintain and manage a diary system to efficiently manage and resolve cases.
• Communicate file updates and reserves to the broker, insured, and underwriter when appropriate.
• Attend mediations to resolve cases.
• Participate in roundtables to discuss reserves and strategy.
• Efficiently manage and resolve assigned claim inventory.
• Effectively manage the litigation process and defense counsel to ensure timely and cost-effective outcomes.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Culture of inclusion and belonging.
• Employee Resource Groups (ERGs) for cultural awareness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees