Auto and GL Adjuster-Complex Director

AIG • Olathe, KS

76d

About The Position

Join us as a Claims Complex Director to take on key responsibilities within a world-class claims function. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. The Complex Director is responsible for investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining a high standard of customer service. This includes prompt contact with insureds and follow up to complete timely and accurate reserves and claim resolution.

Requirements

• 5+ years of general and auto liability claim experience
• Bachelor’s Degree or equivalent work experience
• Experience resolving moderate to high severity injury claims
• Excellent interpersonal and organizational skills
• Ability to handle multiple tasks while managing competing priorities
• Willingness to work independently and as part of a team
• Effective decision-making skills including the ability to recognize, analyze, and improve claims performance against standards and goals
• In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices
• Experience handling self-insured retentions, surplus lines coverages, and partnering with MGAs is a plus
• Multi-state adjuster licenses a plus

Responsibilities

• Analyzing coverage
• Evaluating liability and damages
• Establishing accurate reserves throughout the life of the file
• Maintaining and managing a diary system to efficiently manage and resolve cases
• Communicating file updates and reserves to the broker, insured, and underwriter when appropriate
• Attending mediations to resolve cases
• Participating in roundtables to discuss reserves and strategy
• Efficiently managing and resolving assigned claim inventory
• Effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security
• Professional development opportunities
• Volunteer Time Off and Matching Grants Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees