Auto Account Specialist II - Customer Service

JPMorgan Chase & Co. • Houston, TX

2h

About The Position

Chase Auto is a leading provider of auto financing with a portfolio of more than
$80 billion in assets and relationships with 75% of U.S. franchised automotive
dealers. The business is part of the JPMorgan Chase franchise and serves auto
dealers, consumers, and vehicle manufacturers. It offers a range of products and
services to meet the financial needs of its clients from retail lending, captive
financing, and floorplan products to cash management, private banking, and
payment processing.

As an Account Specialist in Auto Finance, you will work with applicants to
ensure their needs and service issues are resolved accurately and in a timely
fashion while providing a first in class experience for customers and employees
seeking auto financing. This may include facilitating the application process by
interfacing with customers to discuss products and verifying application
information. Additionally, specialists make targeted outbound calls to highly
interested customers with a focus on solving customer concerns and helping them
finance their auto purchase with Chase.

Requirements

• High school diploma or equivalent
• Effective verbal and written communication with both external and internal customers
• Exhibit composure while maintaining efficiency during calls by remaining positive, focused, and even-tempered in a fast-paced, time sensitive environment and in challenging situations such as escalations
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Critical thinker and ability to exercise independent judgment
• 1+ year client/customer service/call center experience

Nice To Haves

• Previous experience in the auto industry
• Bilingual Spanish a Plus

Responsibilities

• Interact and provide service customers for Auto Originations
• Provide direction, solutions, and guidance to customers seeking to make a vehicle purchase from a dealer through inbound and outbound customer calls
• Build rapport and establish customer trust in Chase Auto Lending
• Control conversation to gather needed information and accurately update the Chase systems
• Convey auto loan decisions to customers
• Assist customers with changes to the auto loan application and provide next steps to clients based on product offered
• Answer general inquiries regarding the auto loan process (i.e. steps, rate quotes, etc.)
• Take auto loan applications over the phone for ADA customers & adhere to compliance regulations
• Collaborate with team members and partners by sharing information and expertise while working together to achieve work goals
• Understand Chase Auto products/services and the advantages of each
• Make outbound calls to customers who have filled out an online auto application, expressed interest in auto financing, or who have been prescreened for an auto loan

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
• Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED