Authorization Support Rep II

SKYGEN

8h • Remote

About The Position

Have the opportunity to provide administrative support to the authorizations team including initial review of authorizations to ensure compliance and submission accuracy.

Requirements

• High school diploma or equivalent
• 1+ years of experience in an administrative role in a dental office or other similar related experience
• Excellent Computer literacy including strong proficiency in Microsoft Office
• Excellent organizational skills to ensure required deadlines are met
• Demonstrated problem solving skills to allow for the correct diagnosis of a problem along with potential solutions for resolution
• Excellent communication skills

Nice To Haves

• Postsecondary education in a related field
• 3+ years of administrative/clerical/clinical experience in a dental office or similar related experience
• Previous experience working in a remote capacity is a preferred plus
• Strong proficiency in Microsoft Office Suite
• Ability to quickly learn and incorporate new software into daily duties
• Excellent verbal and written skills
• Knowledge of Enterprise and/or Electronic Medical Record system
• Willingness to learn dental procedures, terminology and codes

Responsibilities

• Maintain accurate and detailed notes of work performed in the company system and in other appropriate documents/spreadsheets.
• Contact provider offices via phone and written communication to obtain missing clinical information needed in support of the pre-authorization determination process.
• Provide administrative support to team by performing various duties including but not limited to pulling information for audits, entering denial reasons and authorization schedules into internal systems, following up on non-clinical issues/requests.
• Modify authorizations as required/requested.
• Respond to questions from internal customers in a thorough and timely manner utilizing communication that is easily understood by others.
• Identify authorizations that require provider or member outreach in an effort to obtain additional information.

Benefits

• Career growth in an inclusive culture
• Paid training
• Health benefits
• 401 (k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees